Normal business practice. I hav epaid shipping one way many times.
I also have had free shipping both ways too, depending on what the issue
was. Maging comments like "they have more money than I do" wont help
any.
Without companies like FS, GW, AT&T, etc. where would we be? Still
living in the dark ages.
I have been told many times, "if its not our fault, the tab is on
you". So I make damn sure the fault is theirs before I commit.
And no, not all businesses operate the same way. Some go beyond the
call of duty while others fall short.
Quote of the nanosecond. . .
Man who run in front of car get tired.
--Man who run behind car get exhausted.
Robert & Dreamer Doll ke7nwn
E-mail-
[email protected]
Home Page-
http://webpages.charter.net/dog_guide/
----- Original Message -----
From: "Juan Gonzalez" <[email protected]>
To: "Doug Geoffray" <[email protected]>; "GW-Micro"
<[email protected]>
Sent: Thursday, March 18, 2010 12:54 PM
Subject: Re: Window-eyes and sleep mode
This is why I hate businesses! Instead of helping they find the easiest
way to take our money and the easiest way to get out of paying for
something. I know for a fact that they have more money than I will ever
have and I am trying to help them figure out if there software has a
problem or if it is just my computer. Now instead of saying we will pay
for you to send your computer to see what is wrong because you have
already paid or are paying over a thousand dollars for our product but
nooo. Now I have to pay for Me to send my computer to them to see what
is wrong with their software. Doug tells me that it is like my phone
service which is ran by a company and to my knowledge GW-Micro is not a
company but a privately own business. Anyways why should all businesses
be the same. It would be nice if they gave us a break for once. I am
trying to help other people too with this problem not just me. I don't
know but this is kind of ridiculous. I am not saying that I can't pay to
ship it there but then I get this crap that if it is not window-eyes
related I have to pay to get my computer back. good luck resolving this
problem. Window-eyes it is not your fault but the fault of the people
that created you.
From: Doug Geoffray
Sent: Thursday, March 18, 2010 1:06 PM
To: GW-Micro
Cc: Juan Gonzalez
Subject: Re: Window-eyes and sleep mode
I need to add to what Aaron stated. We have received machines where the
problem was clearly not a Window-Eyes issue. In this case we do not
cover the shipping costs back. It is just like if you have a problem
with your phone service they are very clear that if the problem exists
outside your house the service is free but if the problem is inside then
you pay for the service call and any work beyond that you authorized.
So if we determine the problem is not Window-Eyes related then we do not
cover the shipping charges back. Also, before sending any computer it
needs to be cleared by our support department. Any computer sent
without prior authorization will be held until payment methods are given
to us to have it returned.
Regards,
Doug
Aaron Smith wrote:
You pay to ship the machine to us, and then we pay to ship it back,
using the same shipping method. In other words, if you ship it ground,
we'll ship it back ground. If you ship it overnight, we'll ship it back
overnight. If you insure it for $3,000, we'll insure it for $3,000. The
turn around time depends on what the problem is, and what it will take
to get it resolved. We treat customer machines with the utmost priority,
and put all available resources into getting the problems resolved and
getting the machine back to you within an accepted amount of time.
Aaron
On 3/18/2010 1:18 PM, Juan Gonzalez wrote:
well I figured that but do I have to pay for shipping?
From: Aaron Smith
Sent: Thursday, March 18, 2010 12:14 PM
To: Juan Gonzalez
Cc: GW-Micro
Subject: Re: Window-eyes and sleep mode
You send us the machine, we fix the problem, we ship it back.
Aaron
On 3/18/2010 1:09 PM, Juan Gonzalez wrote:
Could you refresh my mind on how does this sending computers to
GW-Micro thing works?
From: Aaron Smith
Sent: Thursday, March 18, 2010 12:03 PM
To: [email protected]
Subject: Re: Window-eyes and sleep mode
I just tried putting my 64-bit Win7 machine to sleep several times
using 7.2 Beta 2, and I've not run into any problems. If we're going to
get this one resolved, we need to have a machine here in the office that
demonstrates the problem.
Aaron
From: Chris Hill <[email protected]>
To: [email protected]
Subject: Re: Window-eyes and sleep mode
I get the same thing in 7, both pre and post beta. I was
hoping the beta would fix it, but I guess not. It happens about one out
of three times here.
On 3/18/2010 10:20, Juan Gonzalez wrote:
Hey folks
I do not know if this is a known issue or if this just
happens to my
computer but when I put my computer into sleep mode
window-eyes
sometimes stops working on wakeup. Sometimes it will work
fine and other
times it works but with problems. When it works with problems
and when
it does not work at all I have to restart my computer which
gets me
thinking that I should have just turned it off in the first
place. I
want to be able to have the same opportunity to use the sleep
feature on
a computer without having to restart it. If there are scripts
to this
please let me know and if there is something that I have to
change in
window-eyes please let me know as well. This happens in
windows vista 32
bit home premium and is not a result of the new update to
window-eyes
7.2 beta.
PS I was just informed by my college institution that they
have received
there copy of window-eyes and are ready to move away from
JAWS and they
will have it up and running after spring break.
If you reply to this message it will be delivered to the
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your message is related to GW Micro, then please consider sending your
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--
---
[email protected] Columbia Missouri or thereabouts.
If you reply to this message it will be delivered to the
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your message is related to GW Micro, then please consider sending your
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--
Aaron Smith
Product Support Specialist * Web Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.If you reply to this message it will be
delivered to the original sender only. If your reply would benefit
others on the list and your message is related to GW Micro, then please
consider sending your message to [email protected] so the entire list
will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can
manage your list subscription at http://www.gwmicro.com/listserv.
--
Aaron Smith
Product Support Specialist * Web Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
--
Aaron Smith
Product Support Specialist * Web Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.If you reply to this message it will be
delivered to the original sender only. If your reply would benefit
others on the list and your message is related to GW Micro, then please
consider sending your message to [email protected] so the entire list
will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can
manage your list subscription at http://www.gwmicro.com/listserv.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and your
message is related to GW Micro, then please consider sending your
message to [email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can
manage your list subscription at http://www.gwmicro.com/listserv.
If you reply to this message it will be delivered to the original sender
only. If your reply would benefit others on the list and your message is
related to GW Micro, then please consider sending your message to
[email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can
manage your list subscription at http://www.gwmicro.com/listserv. If you
reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is
related to GW Micro, then please consider sending your message to
[email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can
manage your list subscription at http://www.gwmicro.com/listserv.
