This is why I hate businesses! Instead of helping they find the easiest way to
take our money and the easiest way to get out of paying for something. I know
for a fact that they have more money than I will ever have and I am trying to
help them figure out if there software has a problem or if it is just my
computer. Now instead of saying we will pay for you to send your computer to
see what is wrong because you have already paid or are paying over a thousand
dollars for our product but nooo. Now I have to pay for Me to send my computer
to them to see what is wrong with their software. Doug tells me that it is like
my phone service which is ran by a company and to my knowledge GW-Micro is not
a company but a privately own business. Anyways why should all businesses be
the same. It would be nice if they gave us a break for once. I am trying to
help other people too with this problem not just me. I don't know but this is
kind of ridiculous. I am not saying that I can't pay to ship it there but then
I get this crap that if it is not window-eyes related I have to pay to get my
computer back. good luck resolving this problem. Window-eyes it is not your
fault but the fault of the people that created you.
From: Doug Geoffray
Sent: Thursday, March 18, 2010 1:06 PM
To: GW-Micro
Cc: Juan Gonzalez
Subject: Re: Window-eyes and sleep mode
I need to add to what Aaron stated. We have received machines where the
problem was clearly not a Window-Eyes issue. In this case we do not cover the
shipping costs back. It is just like if you have a problem with your phone
service they are very clear that if the problem exists outside your house the
service is free but if the problem is inside then you pay for the service call
and any work beyond that you authorized.
So if we determine the problem is not Window-Eyes related then we do not cover
the shipping charges back. Also, before sending any computer it needs to be
cleared by our support department. Any computer sent without prior
authorization will be held until payment methods are given to us to have it
returned.
Regards,
Doug
Aaron Smith wrote:
You pay to ship the machine to us, and then we pay to ship it back, using the
same shipping method. In other words, if you ship it ground, we'll ship it back
ground. If you ship it overnight, we'll ship it back overnight. If you insure
it for $3,000, we'll insure it for $3,000. The turn around time depends on what
the problem is, and what it will take to get it resolved. We treat customer
machines with the utmost priority, and put all available resources into getting
the problems resolved and getting the machine back to you within an accepted
amount of time.
Aaron
On 3/18/2010 1:18 PM, Juan Gonzalez wrote:
well I figured that but do I have to pay for shipping?
From: Aaron Smith
Sent: Thursday, March 18, 2010 12:14 PM
To: Juan Gonzalez
Cc: GW-Micro
Subject: Re: Window-eyes and sleep mode
You send us the machine, we fix the problem, we ship it back.
Aaron
On 3/18/2010 1:09 PM, Juan Gonzalez wrote:
Could you refresh my mind on how does this sending computers to GW-Micro
thing works?
From: Aaron Smith
Sent: Thursday, March 18, 2010 12:03 PM
To: [email protected]
Subject: Re: Window-eyes and sleep mode
I just tried putting my 64-bit Win7 machine to sleep several times using
7.2 Beta 2, and I've not run into any problems. If we're going to get this one
resolved, we need to have a machine here in the office that demonstrates the
problem.
Aaron
From: Chris Hill <[email protected]>
To: [email protected]
Subject: Re: Window-eyes and sleep mode
I get the same thing in 7, both pre and post beta. I was hoping the
beta would fix it, but I guess not. It happens about one out of three times
here.
On 3/18/2010 10:20, Juan Gonzalez wrote:
Hey folks
I do not know if this is a known issue or if this just happens to
my
computer but when I put my computer into sleep mode window-eyes
sometimes stops working on wakeup. Sometimes it will work fine and
other
times it works but with problems. When it works with problems and
when
it does not work at all I have to restart my computer which gets me
thinking that I should have just turned it off in the first place.
I
want to be able to have the same opportunity to use the sleep
feature on
a computer without having to restart it. If there are scripts to
this
please let me know and if there is something that I have to change
in
window-eyes please let me know as well. This happens in windows
vista 32
bit home premium and is not a result of the new update to
window-eyes
7.2 beta.
PS I was just informed by my college institution that they have
received
there copy of window-eyes and are ready to move away from JAWS and
they
will have it up and running after spring break.
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[email protected] Columbia Missouri or thereabouts.
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Aaron Smith
Product Support Specialist * Web Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
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Micro Technical Support Team.If you reply to this message it will be delivered
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to [email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
--
Aaron Smith
Product Support Specialist * Web Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
--
Aaron Smith
Product Support Specialist * Web Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.If you reply to this message it will be delivered
to the original sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending your message
to [email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
If you reply to this message it will be delivered to the original sender
only. If your reply would benefit others on the list and your message is
related to GW Micro, then please consider sending your message to
[email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
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