Hi All,
You might recall a few weeks back that I sent a question to the
list about TaxAct and not being able to get past the place in the
electronic filing process where you tell the program that you
have already printed your returns. Well, a few things have
happened since then.
First, I finally gave up on trying to get the return filed by
myself and sought sighted assistance. And, of course the person
could find the continue button right away with no problem, said
it was way over to the side somewhere.
Second, last week, I sent an email with a couple of screen shots
of the place in the TaxAct program where I was having the problem
to the GW Micro support email address, sending them to see if
perhaps the folks at GW would have any suggestions I could pass
along to the TaxAct support area for us to get past this continue
button in the future. I haven't heard back from GW yet.
However, it hasn't even been a week, so I'm not at all concerned.
This is probably as good a place as any to ask my question about
the screen shot, though. The Knowledge Base article on the GW
site that talks about how to create the screen shot, says the
file should be several MB in size. And, when I saved the file
using the Microsoft Word in Office 2007, the file was only about
78 KB. Now, in Wordpad, the file was indeed about 6 MB in size.
So, is there something different about Office 2007 that causes
the Word file to be so much smaller? Or, perhaps the Knowledge
Base article assumes a mode other than print layout when the file
is being created?
Finally, my third point and my real reason for writing today,
just in case someone else is now doing their return and is stuck
like I was before. I don't know if it was that I no longer had
the pressure of trying to do my own return, or if something was
updated recently in TaxAct; but, I have now played around with
the program again and found a way to get past the button to tell
it that I've already printed and to continue. And, by the way,
this will need to be done several times throughout the program,
as both the federal and state returns need to be printed, as well
as their respective electronic filing instructions, and I think
one other state form, at least for Indiana.
Anyway, to get around this printing thing, first arrow to the
print now button and press enter. Then, when the printing
properties dialog comes up, hit the escape key to cancel. Next,
tab once and then press the enter key. This gets one past the
printing of the federal return and then on to the question about
printing the state return, and each of the subsequent printing
prompts work the same way as I described for the first one of
printing the federal return.
Oh, gee, it just occurred to me as I was writing this message
that there might be an easier way to get by this continue button.
For, every time I would press enter on the print now button, I
would hear the words browse off. So, actually, to avoid going
into the printing properties and all, when one gets to these
printing areas, such as for printing the federal return, they can
make things shorter than I first described above by first turning
browse mode off. Then, they can tab to the print now button that
actually does speak, then tab once to get past that button and
then press enter.
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