Hi Vicky, I needed sighted assistance as well when dealing with the continue button. As you know, there are instances in TaxAct when one must activate the Cotinue Button two times consecutively. Also, one can not label that graphic. There is a suggestions feature when you complete the tax return. I took that opportunity to provide feedback on the continue button issue to Second Story Software. I'd encourage you to do the same thing. It's under Suggestions and Feedback and you can provide that feedback even if your return is complete, hopefully it is!
Les -----Original Message----- From: Vicky Collins [mailto:[email protected]] Sent: Sunday, April 11, 2010 12:50 PM To: Gw-info Subject: TaxAct again and question about screen shot Hi All, You might recall a few weeks back that I sent a question to the list about TaxAct and not being able to get past the place in the electronic filing process where you tell the program that you have already printed your returns. Well, a few things have happened since then. First, I finally gave up on trying to get the return filed by myself and sought sighted assistance. And, of course the person could find the continue button right away with no problem, said it was way over to the side somewhere. Second, last week, I sent an email with a couple of screen shots of the place in the TaxAct program where I was having the problem to the GW Micro support email address, sending them to see if perhaps the folks at GW would have any suggestions I could pass along to the TaxAct support area for us to get past this continue button in the future. I haven't heard back from GW yet. However, it hasn't even been a week, so I'm not at all concerned. This is probably as good a place as any to ask my question about the screen shot, though. The Knowledge Base article on the GW site that talks about how to create the screen shot, says the file should be several MB in size. And, when I saved the file using the Microsoft Word in Office 2007, the file was only about 78 KB. Now, in Wordpad, the file was indeed about 6 MB in size. So, is there something different about Office 2007 that causes the Word file to be so much smaller? Or, perhaps the Knowledge Base article assumes a mode other than print layout when the file is being created? Finally, my third point and my real reason for writing today, just in case someone else is now doing their return and is stuck like I was before. I don't know if it was that I no longer had the pressure of trying to do my own return, or if something was updated recently in TaxAct; but, I have now played around with the program again and found a way to get past the button to tell it that I've already printed and to continue. And, by the way, this will need to be done several times throughout the program, as both the federal and state returns need to be printed, as well as their respective electronic filing instructions, and I think one other state form, at least for Indiana. Anyway, to get around this printing thing, first arrow to the print now button and press enter. Then, when the printing properties dialog comes up, hit the escape key to cancel. Next, tab once and then press the enter key. This gets one past the printing of the federal return and then on to the question about printing the state return, and each of the subsequent printing prompts work the same way as I described for the first one of printing the federal return. Oh, gee, it just occurred to me as I was writing this message that there might be an easier way to get by this continue button. For, every time I would press enter on the print now button, I would hear the words browse off. So, actually, to avoid going into the printing properties and all, when one gets to these printing areas, such as for printing the federal return, they can make things shorter than I first described above by first turning browse mode off. Then, they can tab to the print now button that actually does speak, then tab once to get past that button and then press enter. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
