Hi Les and All,
But, note my third point way below in this message. Also, and I
still may do the suggestion thing, anyway, but I sure would like
to have something to actually suggest to them if I were to write
about the continue buffton. And, oh, yes, I did hear from GW
tech support, and creating a hot spot for the button was
mentioned as a possible suggestion.
----- Original Message -----
From: "Les and Jane Kriegler" <[email protected]
To: "'Vicky Collins'" <[email protected]>,"'Gw-info'"
<[email protected]
Date sent: Thu, 15 Apr 2010 06:06:04 -0400
Subject: RE: TaxAct again and question about screen shot
Hi Vicky,
I needed sighted assistance as well when dealing with the
continue button.
As you know, there are instances in TaxAct when one must activate
the
Cotinue Button two times consecutively. Also, one can not label
that
graphic. There is a suggestions feature when you complete the
tax return.
I took that opportunity to provide feedback on the continue
button issue to
Second Story Software. I'd encourage you to do the same thing.
It's under
Suggestions and Feedback and you can provide that feedback even
if your
return is complete, hopefully it is!
Les
-----Original Message-----
From: Vicky Collins [mailto:[email protected]]
Sent: Sunday, April 11, 2010 12:50 PM
To: Gw-info
Subject: TaxAct again and question about screen shot
Hi All,
You might recall a few weeks back that I sent a question to the
list about
TaxAct and not being able to get past the place in the electronic
filing
process where you tell the program that you have already printed
your
returns. Well, a few things have happened since then.
First, I finally gave up on trying to get the return filed by
myself and
sought sighted assistance. And, of course the person could find
the
continue button right away with no problem, said it was way over
to the side
somewhere.
Second, last week, I sent an email with a couple of screen shots
of the
place in the TaxAct program where I was having the problem to the
GW Micro
support email address, sending them to see if perhaps the folks
at GW would
have any suggestions I could pass along to the TaxAct support
area for us to
get past this continue button in the future. I haven't heard
back from GW
yet.
However, it hasn't even been a week, so I'm not at all concerned.
This is probably as good a place as any to ask my question about
the screen
shot, though. The Knowledge Base article on the GW site that
talks about
how to create the screen shot, says the file should be several MB
in size.
And, when I saved the file using the Microsoft Word in Office
2007, the file
was only about
78 KB. Now, in Wordpad, the file was indeed about 6 MB in size.
So, is there something different about Office 2007 that causes
the Word file
to be so much smaller? Or, perhaps the Knowledge Base article
assumes a
mode other than print layout when the file is being created?
Finally, my third point and my real reason for writing today,
just in case
someone else is now doing their return and is stuck like I was
before. I
don't know if it was that I no longer had the pressure of trying
to do my
own return, or if something was updated recently in TaxAct; but,
I have now
played around with the program again and found a way to get past
the button
to tell it that I've already printed and to continue. And, by
the way, this
will need to be done several times throughout the program, as
both the
federal and state returns need to be printed, as well as their
respective
electronic filing instructions, and I think one other state form,
at least
for Indiana.
Anyway, to get around this printing thing, first arrow to the
print now
button and press enter. Then, when the printing properties
dialog comes up,
hit the escape key to cancel. Next, tab once and then press the
enter key.
This gets one past the printing of the federal return and then on
to the
question about printing the state return, and each of the
subsequent
printing prompts work the same way as I described for the first
one of
printing the federal return.
Oh, gee, it just occurred to me as I was writing this message
that there
might be an easier way to get by this continue button.
For, every time I would press enter on the print now button, I
would hear
the words browse off. So, actually, to avoid going into the
printing
properties and all, when one gets to these printing areas, such
as for
printing the federal return, they can make things shorter than I
first
described above by first turning browse mode off. Then, they can
tab to the
print now button that actually does speak, then tab once to get
past that
button and then press enter.
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
