When this happens, please send us a screen shot. It's possible that
something may be on your screen which is causing some issues. You can
read www.gwmicro.com/kb1000 for instructions on a screen shot. Send it
to [email protected] and we can see if we can help.

Many thanks.

On 10/22/2010 11:28 PM, Sunshine wrote:
> I am using Windows XP Home and have all updates to windows and the
> current version of Window Eyes. The items on the desktop and those in
> explorer windows read the tool tip but do not read the name of the item
> I am on. So I guess you could say it is not reading the highlighted
> items. I have uninstalled and reinstalled both the default Window Eyes
> and Windows Explorer set files but this did not fix it. How can I get it
> to read the items again?

-- 
Raul A. Gallegos
GW Micro Technical Support And Product Specialist
Voice 260-489-3671, Fax 260-489-2608
Web http://www.gwmicro.com
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