fs has done tandom before and i don't think they pay users for it. they just go in and fix any jaws issues and then leave the user's pc.
On Nov 16, 2010, at 4:55 PM, erik burggraaf wrote: > I believe it's called remote desktop, teamviewer, or one of several other > accessible options. In other words, window-eyes already supports this > strategy. > > There's a reason why it's not implemented in GWMicro tech support. My guess > is it's the same reason I don't currently offer it as part of my own paid > support services. People would totally take the piss out of it. > > It's unfortunate, since there may be justifiable times when it really would > be quicker and easier to just go in and look for myself, such as when a > befuddled client has accidentally turned off the sound on their computer or > some nonsense, but the sad fact is, even if I charged insane prices per > incident, I'd still have people calling round the clock to get me to install > their winamp update or create them a desktop shortcut or find some file they > downloaded on their computer that just isn't there... only it is. > > I don't even think freedom scientific offers support via tandem. The > potential for abuse is off the scale. > > I guess there's another point, and that is, bonding. In another month or so, > I'll be background checked, but I'm not bonded or insured. That means for me > to go into your computer, you aren't protected against any damage I might > do, and I'm not protected against any action for real or perceived > wrongdoing. That's kind'a important. I mean, you don't want just anyone > having access to your personal files and if something happens on my watch, > you don't want to be left in worse shape than you were before I got in and > started fiddling. Since I'm a reputable support provider I'd take all this > into consideration before offering remote desktop service, but that means > once my background check goes through, I'd need to get bonded, and i'd need > to be insured, and I'd have to do the legal work setting out policies and > terms of use. All that takes time and money to do right, which adds to the > cost even more. > > It's a hassel, a nightmare, and a hellish inconvenience. > > Best, > > Erik Burggraaf > User support consultant, > One on one access technology support and training over the phone or in person, > 1-888-255-5194 > http://www.erik-burggraaf.com > > On 2010-11-16, at 4:24 PM, Brandon Misch wrote: > >> what would be good for window-eyes would be a remote feature that would >> allow tech support to remote into other people's boxes to fix the issues >> instead of having to ship pcs to gwmicro. what do you guys think about that? >> If you reply to this message it will be delivered to the original sender >> only. If your reply would benefit others on the list and your message is >> related to GW Micro, then please consider sending your message to >> [email protected] so the entire list will receive it. >> >> GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can >> manage your list subscription at http://www.gwmicro.com/listserv. >> > If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
