not to mention but if such a service was working, you guys could spen more time on window-eyes development instead of shipping pcs back and forth meaning faster or maybe not releases for window-eyes and anything else you guys come out with. meaning more time developing and less shipping.
On Nov 16, 2010, at 4:59 PM, David wrote: > Oh, well. Don't make an elephant out of a mouse, please! > > Lots of providers these days, do have features like that, for their > customers. I don't think it is the time stuff. It's more of a question to > have it implemented. > > Yet, what I do think, is that WinEyes does have a big lack, in that it > doesn't let the blind user make use of already existing software on the > front. What about, for one thing, to have WE working with things like > LogMeIn. There's a few others like that one, but I have tried several, and > find that WE goes silent in the moement you try to control another computer. > It would have been great, if I could have helped my mom, or whoever, when > they have trouble on their PC. And, if first things like that could be > possible, GW could simply ask their customers to install the actual software, > and do the testing over the net. > > You ask how many people will be needed in the staff? Hmm, not sure if there > will be any more people needed. Just think on the time they are spending by > now, in phone, trying to figure what is going on on the users screen. If they > had it all there, right on their own screen, some problems might be solved in > half the time. And to have computers shipping in and out of the office, also > does take a bit of staff. Yet, I don't think it is too much time. OK, easier > access, might lead to a somehow higher stream of PCs that want to be 'looked > into'. Yet, how often does it happen now aday, and how much more often will > it happen, if the service got established? > > In the long run, I do think, there will only be benefits from GW having the > chance of assisting directly on your computer. How often is it, that we see > people here on the list having strange things going on. Ten Emails go back > and forth, before the user might happen to have his problem solved. And, > maybe he doesn't exactly know what solved it. Him not knowing, leads to the > GW staff not knowing; since they have no way of getting their hands on the > actual problem and PC. Very few people around the globe, do have the time, or > otherwise chance, to ship their one and only computer to the USA, and wait > for it to come back some weeks later. Yet, most of them, would have been > happy to have the staff helping them over a net-based service. And, if WE had > the ability to use such kind of services, there might even be a chance for > other users to help out less experienced users. Just like when a seeing > friend of mine, was able to log on to my compute, and give me some > assistance, even though him being located 500 miles away. I wish I could have > returned his favor, next time his computer might have a problem, and I would > have had the knowledge how to fix it, if only WE would have worked over such > services. > > GW staff, we are not living in the 90s any longer. This is one of the modern > day computer things, and I - and many with me - would greatly have > appreciated to see such a feature in the next version of WE. > > > ----- Original Message ----- > From: net bat > To: GW INFO > Sent: Tuesday, November 16, 2010 10:33 PM > Subject: Re: suggestion for window-eyes > > and how many people would they have to hirer to handle the hundreds of > problems people have every day that may not even be a wineyes problem? and > how much would this add to the cost of window eyes? > ----- Original Message ----- > From: Brandon Misch > To: [email protected] > Sent: Tuesday, November 16, 2010 1:24 PM > Subject: suggestion for window-eyes > > what would be good for window-eyes would be a remote feature that would allow > tech support to remote into other people's boxes to fix the issues instead of > having to ship pcs to gwmicro. what do you guys think about that? > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list and your message is > related to GW Micro, then please consider sending your message to > [email protected] so the entire list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can > manage your list subscription athttp://www.gwmicro.com/listserv. > > > __________ Information from ESET Smart Security, version of virus signature > database 5625 (20101116) __________ > > The message was checked by ESET Smart Security. > > http://www.eset.com > > If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
