Oh, well. Don't make an elephant out of a mouse, please!
Lots of providers these days, do have features like that, for their customers.
I don't think it is the time stuff. It's more of a question to have it
implemented.
Yet, what I do think, is that WinEyes does have a big lack, in that it doesn't
let the blind user make use of already existing software on the front. What
about, for one thing, to have WE working with things like LogMeIn. There's a
few others like that one, but I have tried several, and find that WE goes
silent in the moement you try to control another computer. It would have been
great, if I could have helped my mom, or whoever, when they have trouble on
their PC. And, if first things like that could be possible, GW could simply ask
their customers to install the actual software, and do the testing over the net.
You ask how many people will be needed in the staff? Hmm, not sure if there
will be any more people needed. Just think on the time they are spending by
now, in phone, trying to figure what is going on on the users screen. If they
had it all there, right on their own screen, some problems might be solved in
half the time. And to have computers shipping in and out of the office, also
does take a bit of staff. Yet, I don't think it is too much time. OK, easier
access, might lead to a somehow higher stream of PCs that want to be 'looked
into'. Yet, how often does it happen now aday, and how much more often will it
happen, if the service got established?
In the long run, I do think, there will only be benefits from GW having the
chance of assisting directly on your computer. How often is it, that we see
people here on the list having strange things going on. Ten Emails go back and
forth, before the user might happen to have his problem solved. And, maybe he
doesn't exactly know what solved it. Him not knowing, leads to the GW staff not
knowing; since they have no way of getting their hands on the actual problem
and PC. Very few people around the globe, do have the time, or otherwise
chance, to ship their one and only computer to the USA, and wait for it to come
back some weeks later. Yet, most of them, would have been happy to have the
staff helping them over a net-based service. And, if WE had the ability to use
such kind of services, there might even be a chance for other users to help out
less experienced users. Just like when a seeing friend of mine, was able to log
on to my compute, and give me some assistance, even though him being located
500 miles away. I wish I could have returned his favor, next time his computer
might have a problem, and I would have had the knowledge how to fix it, if only
WE would have worked over such services.
GW staff, we are not living in the 90s any longer. This is one of the modern
day computer things, and I - and many with me - would greatly have appreciated
to see such a feature in the next version of WE.
----- Original Message -----
From: net bat
To: GW INFO
Sent: Tuesday, November 16, 2010 10:33 PM
Subject: Re: suggestion for window-eyes
and how many people would they have to hirer to handle the hundreds of
problems people have every day that may not even be a wineyes problem? and how
much would this add to the cost of window eyes?
----- Original Message -----
From: Brandon Misch
To: [email protected]
Sent: Tuesday, November 16, 2010 1:24 PM
Subject: suggestion for window-eyes
what would be good for window-eyes would be a remote feature that would
allow tech support to remote into other people's boxes to fix the issues
instead of having to ship pcs to gwmicro. what do you guys think about that?
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