have you tried running the w e emergency removal tool?
its on the setup screen. you have to go to the custom button and run it from
there. if it does remove w e it will take about 30 seconds before any message
will come up on the screen. there will not be any speech.
----- Original Message -----
From: Joan Buzza
To: [email protected]
Sent: Friday, January 14, 2011 9:05 AM
Subject: Installing Win-Eyes on a New Dell
I have a new Dell pc with Windows 7 home premium, McAfee, and the cd for
Window-Eyes 7.2. We chose not to use a password at start up. I am, however,
using my old computer. On the old pc, I have had no problems with McAfee.
My husband set up the Dell computer, went on the Internet, listened to some
music, and set up email. We then attempted to install Window-Eyes.
The computer asked if I wanted to allow the program to make changes to the
computer; we said "yes". Window-Eyes would not install with voice, so my
husband took over. We did the quick install and rebooted the pc. There was an
icon at the bottom of the screen, but no speech. Hitting control-alt-w created
a ping with the message that Window-Eyes was already running. We went into the
control panel and tried to change the synthesizer, first to eloquence and then
to sapi. Each time we got the message that the program was not responding.
We next removed Window-Eyes, rebooted the computer, turned off "real time
scanning" in McAfee, and tried another install. The result was the same as
above.
Needless to say, we tried the same process several times; there is absolutely
no speech. For now, we are switching the FIOS cable from one pc to the other
depending who wants to use which computer. We got the new computer because
this old one is dying. Can anyone help before we have to spend even more money
at the computer store?
The Extremely Frustrated,
Joan
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