Joan, I really think the soundcard (I think that's what you meaant to say in your earlier message, instead of synthesizers) should be set to "speakers" instead of thx.
once that's done, see if any sound then comes out (I think it will not). next, check to see if anything is muted, by looking at the mixer control panel. the easiest way to do this is to right click the volume icon down in the system tray, and choose the "open the volume mixer" choice. make sure every source is not muted, and their volumes aren't turned all the way down. anything turned all the way down should be moved to 50 per cent anyway. Finally, move the jack where the speakers are plugged into to different jacks, in case they're just plugged into the wrong place. The reason your husband was able to listen to music, I think, is because whatever played the music was probably not set to use the system default soundcard, but was set to use some specific soundcard, so it could ignore whatever the default was set to. whenever you can get narrator, or anything else which makes sounds like the system noises, to work, then it should be ok to go ahead and reinstall window-eyes. hth, Chip -----Original Message----- From: Joan Buzza [mailto:[email protected]] Sent: Saturday, January 15, 2011 4:22 PM To: Don H Cc: [email protected] Subject: Re: Installing Win-Eyes on a New Dell In the control panel, under synthesizers, the synthesizer of choice is default, which is the thx tru studio pc. Other options are real speak speakers and real speak digital output; we have tried them all without success. I phoned Aaron at GW Micro again. He suggested trying the Narrator, which is part of Windows 7. The Narrator does not work, although it comes up visually on the screen. It appears that the problem is with the system from Dell. We phoned Dell. No problems were found through file sharing. It was confirmed, however, that Narrator does not work. Dell reformatted the hard drive, restored their system, and Narrator still does not work. We are now waiting for someone else from Dell to contact us. Did I mention that I really, really dislike banging my head against the wall? Joan ----- Original Message ----- From: "Don H" <[email protected]> > Look at which sound card choice is selected under the synthesizer > selection options. > > On 1/14/2011 11:05 AM, Joan Buzza wrote: >> I have a new Dell pc with Windows 7 home premium, McAfee, and the cd for >> Window-Eyes 7.2.We chose not to use a password at start up.I am, >> however, using my old computer.On the old pc, I have had no problems >> with McAfee. >> >> My husband set up the Dell computer, went on the Internet, listened to >> some music, and set up email.We then attempted to install Window-Eyes. >> >> The computer asked if I wanted to allow the program to make changes to >> the computer; we said "yes".Window-Eyes would not install with voice, so >> my husband took over.We did the quick install and rebooted the pc.There >> was an icon at the bottom of the screen, but no speech.Hitting >> control-alt-w created a ping with the message that Window-Eyes was >> already running.We went into the control panel and tried to change the >> synthesizer, first to eloquence and then to sapi.Each time we got the >> message that the program was not responding. >> >> We next removed Window-Eyes, rebooted the computer, turned off "real >> time scanning" in McAfee, and tried another install.The result was the >> same as above. >> >> Needless to say, we tried the same process several times; there is >> absolutely no speech.For now, we are switching the FIOS cable from one >> pc to the other depending who wants to use which computer.We got the new >> computer because this old one is dying.Can anyone help before we have to >> spend even more money at the computer store? >> >> The Extremely Frustrated, >> >> Joan >> If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
