Sound effects and music are fine. We just heard from level 2 at Dell. He
has a theory that there is a bad driver, but he does not want to do anything
until the reports are reviewed by level 3.
Joan
----- Original Message -----
Subject: Re: Installing Win-Eyes on a New Dell
Can you get any sound out of the computer at all? Windows 7 does have a
bug in it where all sound is lost. Microsoft has a program called
Microsoft fixit that fixes the sound problems. However when I have lost
sound in the past a reboot usually fixes it.
On 1/15/2011 3:22 PM, Joan Buzza wrote:
In the control panel, under synthesizers, the synthesizer of choice is
default, which is the thx tru studio pc. Other options are real speak
speakers and real speak digital output; we have tried them all without
success.
I phoned Aaron at GW Micro again. He suggested trying the Narrator,
which is part of Windows 7. The Narrator does not work, although it
comes up visually on the screen. It appears that the problem is with the
system from Dell.
We phoned Dell. No problems were found through file sharing. It was
confirmed, however, that Narrator does not work. Dell reformatted the
hard drive, restored their system, and Narrator still does not work. We
are now waiting for someone else from Dell to contact us.
Did I mention that I really, really dislike banging my head against the
wall?
Joan
----- Original Message ----- From: "Don H" <[email protected]>
Look at which sound card choice is selected under the synthesizer
selection options.
On 1/14/2011 11:05 AM, Joan Buzza wrote:
I have a new Dell pc with Windows 7 home premium, McAfee, and the cd
for
Window-Eyes 7.2.We chose not to use a password at start up.I am,
however, using my old computer.On the old pc, I have had no problems
with McAfee.
My husband set up the Dell computer, went on the Internet, listened to
some music, and set up email.We then attempted to install Window-Eyes.
The computer asked if I wanted to allow the program to make changes to
the computer; we said “yes”.Window-Eyes would not install with voice,
so
my husband took over.We did the quick install and rebooted the pc.There
was an icon at the bottom of the screen, but no speech.Hitting
control-alt-w created a ping with the message that Window-Eyes was
already running.We went into the control panel and tried to change the
synthesizer, first to eloquence and then to sapi.Each time we got the
message that the program was not responding.
We next removed Window-Eyes, rebooted the computer, turned off “real
time scanning” in McAfee, and tried another install.The result was the
same as above.
Needless to say, we tried the same process several times; there is
absolutely no speech.For now, we are switching the FIOS cable from one
pc to the other depending who wants to use which computer.We got the
new
computer because this old one is dying.Can anyone help before we have
to
spend even more money at the computer store?
The Extremely Frustrated,
Joan
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