Sandra,
If you have the Window-Eyes 7.5 CD, then you can do a fresh install once
the current version is removed. You cannot downgrade back to 7.2 after
7.5 is installed unless you install 7.2 from its corresponding CD.
Regards,
Steve
On 4/6/2011 12:29 PM, Sandra Fouts wrote:
Wonder if my Norton 2006 interfeared with my instalation of 7.5. can I go back
to 7.2 and try installing again from the cd? I thought about doing that but
wasn't sure and didn't really trust myself. I was afraidI would miss something
so I upgraded mine from the internet.
-----Original Message-----
From: Stephen Clower [mailto:[email protected]]
Sent: Wednesday, April 06, 2011 11:21 AM
To: JumDrum; gw info
Subject: Re: Apps Failing After Installing 7.5
Norton 2010 has been known to interfere with our Window-Eyes app support. To
resolve this issue, disable Norton, perform an emergency removal of
Window-Eyes, and re-install 7.5.
Regards,
Steve
On 4/6/2011 12:15 PM, JumDrum wrote:
Hi Steve,
I'm running Norton 2010, and it was running during the install.
----- Original Message ----- From: "Stephen Clower"
<[email protected]>
To: "JumDrum"<[email protected]>
Cc:<[email protected]>
Sent: Wednesday, April 06, 2011 12:01 PM
Subject: Re: Apps Failing After Installing 7.5
Do you have any antivirus packages running, and were they active
during the 7.5 install?
Regards,
Steve
On 4/6/2011 11:56 AM, JumDrum wrote:
Hi List,
Recently I installed version 7.5, after happily running 6.1 for
several years.
So this is my first exposure to scripts/apps.
The 7.5 installation completed successfully, but when Window-eyes
came up speaking, none of the 14 installed apps from the 7.5
installation would run.
Here's what trying to run the GetApp produced:
Just-In-Time Debugging
An exception "RunTime" error has occurred in script.
Possible Debuggers:
New instance of Microsoft Script editor Set the currently selected
debugger as the default.
Do you want to debug using the selected debugger?
After choosing "no", I then get:
AppGet.vbs - Microsoft VBScript runtime error Line 35 Column 17
ActiveX component can't create object< 0x800A01AD> Attempts to run
any of the apps produces something similar.
I'm running XP-Pro SP3 with all updates.
TIA for any ideas.
Jim Drumheller
--
Stephen Clower
Product support specialist
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
--
Stephen Clower
Product support specialist
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
--
Stephen Clower
Product support specialist
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
