Erik,
No, so far this has not been resolved in any flavor of Windows 7.
Regards,
Doug
On 5/6/2011 9:33 AM, erik burggraaf wrote:
Thanks for this Doug,
Do you have any idea whether upgrading to servicepack one fixes the issue in
any cases?
Best,
Erik Burggraaf
User support consultant,
Now posting occasionally on twitter at eburggraaf,
1-888-255-5194
http://www.erik-burggraaf.com
On 2011-05-06, at 9:12 AM, Doug Geoffray wrote:
Actually this is a Windows 7 bug. While at Microsoft last week doing our
Window-Eyes training to Microsoft testers I talked face to face with the
Windows accessibility team. They acknowledged this is their bug. On a side
note, during our training I love to demonstrate these types of issues and
discuss ways to help them find these issues before they ship their products.
The groups that attend our training love to hear from us because they truly are
devoted to making Microsoft products more accessible and of course more stable.
Pat, you asked why this bug doesn't effect non-screen reader users.
Unfortunately we see many cases where a screen reader brings out application
bugs that sighted people don't have to worry about. For example a sighted
person doesn't have to deal with MSAA (this is an accessibility API that an
application chooses to use to expose itself to assistive technology). So if
you aren't running assistive technology (like a screen reader) then you aren't
exercising the application's code dealing with MSAA. If the MSAA code has ugly
bugs then the assistive technology will crash the application but sighted users
would never notice this.
In the case of Windows Explorer, this is exactly the case. Only instead of
MSAA it is UIA. The suggestion from Microsoft is to simply ignore the fact
that that particular search control supports UIA. Luckily we don't need UIA
for this control so we can hack around this. So it is my goal to have this
hack in the next release of Window-Eyes.
Doug
On 5/5/2011 8:30 PM, Pat Ferguson wrote:
It not only happens with Window-Eyes, but it happens with System Access, and I
have heard it happens with JAWS as well.
It can happen at any time, and one never knows when it will happen.
I'm getting use to it, but I'm also getting tired of it, but the interesting
thing, is that Vernon has Windows Seven on atleast two computers, and he says
he doesn't have any problems with it.
Why is it, that just those of us who use a screen reader have this problem? Or am I
totally wrong?<smile>
If it's a Windows Seven bug, I wish that Microsoft would fix it.
Someone correct me, please, if I am wrong.
I've even had Windows Explorer crash when I have been trying to copy files from
my hard drive to a USB device. One night last week, I couldn't even copy
anything. I was scanning my hard drives, I should say my antivirus program was
scanning my hard drives, not me. lol. I had to cut the folder from my hard
drive to the USB MP3 player.
I kept getting an error like this: "Windows Explorer has encountered a problem and
needs to close." But it never lets one send an error message to Microsoft.
I know that GW Micro is doing everything they can to do their part to fix this
problem.
Thanks.
Pat Ferguson
At 06:03 PM 5/5/2011, you wrote:
This is a known problem with WE 7.5 and explorer, it happens each time your
mouse comes to the search field. GWMicro is aware of it...
Ralf Kefferpuetz
Germany
-----Original Message-----
From: Carol and Roger [mailto:[email protected]]
Sent: Friday, May 06, 2011 12:23 AM
To: Baracco, Andrew W; [email protected]
Subject: Re: WE crashing Windows explorer
I would think he means Windows Explorer. I find it crashes every time I
accidentally use the mouse and down arrow to the line where the search
box is. From time to time, I can recover from the crash without
rebooting my system, but far more often, I will need to reboot. My
solution has been to simply make sure the mouse pointer is at the top
right of the screen while in Windows Explorer.
My system is a Dell desktop tower running Windows 7 Home Premium on a
64-bit computer with all updates current and Window-Eyes 7.5.
On 5/5/2011 5:50 PM, Baracco, Andrew W wrote:
Do you mean Internet Explorer? I haven't had any problems with Windows
Explorer.
Andy
-----Original Message-----
From: Don H [mailto:[email protected]]
Sent: Thursday, May 05, 2011 2:45 PM
To: gwmicro
Subject: WE crashing Windows explorer
Will the next WE update fix the problem of WE crashing Windows Explorer?
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