Do I get you right here, that from this point, if I want a new CD for my WE,
I will have to go through a dealer? So then, I order -and pay - with my
dealer. They then order the CD from GW, who ship it to the dealer, who ships
it to me - is that the full process? Or, am I misunderstanding something in
here. And what about the price? Will the dealer be allowed to charge
whatever he finds for good, or is the standard of $20 going to be the one
that counts for everyone?
Too often, when a software comes from abroad, and has to go through a
dealer, they charge your shirt off. Have seen some software (a screen reader
by the way), that was internationally priced with something just around the
$1000, but once through the dealer, it was priced more than $4000. I really
hope that kind of multi-raising of the price is not going to happen to WE.
Wonder how many Americans would buy any products, if all other manufacturers
put the same load of restrictions to their American customers...
----- Original Message -----
From: "Vaughan Dodd" <[email protected]>
To: "'chris hallsworth'" <[email protected]>
Cc: <[email protected]>
Sent: Tuesday, January 10, 2012 11:26 PM
Subject: RE: online ordering from GW Micro
Should still be able to get direct access to public betas without paying
for them, but this just looks as if GW Micro doesn't understand the
international market.
In New Zealand: the number of Window-Eyes units is very small - because GW
has never promoted itself down here and because of the historic
relationship our agency has with JAWS. Capture by the agency is another
topic and has been discussed before.
The point though is that where the number of users is small, there is no
advantage to GW in sending us through a dealer. There is no advantage to
the dealer in processing a transaction which the customer can generate
directly with the manufacturer anyway. No advantage to the customer in
going through a middle layer.
Just something which has not been thought through properly.
Vaughan.
-----Original Message-----
From: chris hallsworth [mailto:[email protected]]
Sent: Wednesday, 11 January 2012 11:15 a.m.
To: Vaughan Dodd
Cc: [email protected]
Subject: Re: online ordering from GW Micro
Agreed! I would like to get an SMA whenever the next public beta of
Window-Eyes is released or before then, and it looks like I would have to
go through a dealer unless this changes. Thanks!
Christopher H
On 10/01/2012 20:39, Vaughan Dodd wrote:
Hi all.
I may have been a bit slow to notice this, but I have discovered that
online ordering is now only available to people living in the United
States.
This is a backward step, as I have enjoyed a very positive relationship
with the sales and ordering people when I have placed orders for
Window-eyes upgrades, smas etc. I do not wish to have to go through a
dealer just because I want an SMA or replacement cd.
Online ordering is as secure (or as unsecure) depending upon your
viewpoint regardless of where one lives, and I have always enjoyed the
direct ordering arrangements which have been part of the GW experience.
Can online ordering be reinstated for overseas customers?
We already accept that we pay extra for Window-Eyes by living outside of
the United States due to currency conversion, credit card charges etc.
There is an extended wait time if cds ARE POSTED and having now to place
orders through a dealer just adds to the purchaser's overheads. It is
true: the actual price of Window-Eyes products as charged by GW cannot
influence these other factors, and in the end, all that I am asking for
is the same online access to purchasing as United States residents.
Doug, Dan et al - Hope you can remove this restriction to overseas
customers soon.
Thanks.
Vaughan.
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