Hi,
I totally agree with Vaughan's message.
I could add that my so-called "local" dealer is located in Austria, and
I live in France. Of course, he does not speak french so that we have to
communicate in english, which is a foreign language for both of us.
Going through the "local" dealer is more a problem than a help.
If I cannot anymore buy directly on-line updates on GW-Micro, I may reconsider
using Window-Eyes.
Pierre.
At 22:09 11/01/2012, Vaughan Dodd wrote:
>Dan: cutting to the chase as I do not believe that your reply directly deals
>with the issue which is - if United States customers can still on line order
>directly, even if they have local dealers, why cannot the rest of us?
>
>Fundamentally: GW is no different to other computer software companies who
>offer online ordering, almost regardless of where individuals live.
>
>I know more about Window-Eyes than my local dealer, and the ordering process
>for me has worked flawlessly for years - originally over the telephone and
>more recently - online and email with GW staff.
>
>Please reconsider this as there is risk that you will lose those international
>customers who have had good experiences with GW and wish to retain that
>relationship.
>
>I am holding off placing my order for the v7.5.2 cd - admittedly only $20.00
>as it will cost almost as much again to obtain this from the local dealer, not
>to mention the delay.
>
>Your consideration must always be satisified customers, and on this issue - I
>am not satisfied.
>
>
>
>Vaughan.
>
>
>
>-----Original Message-----
>From: Dan Weirich [mailto:[email protected]]
>Sent: Thursday, 12 January 2012 8:15 a.m.
>To: 'GW Micro'
>Subject: RE: online ordering from GW Micro
>
>In general, GW Micro continues to move to a policy of supporting our local
>dealers more and more. If we look at the U.S. for a moment, about half of the
>states have exclusive GW Micro dealers which means that our customers need to
>work with the dealer in their state. Of course we provide additional products
>in the U.S. and have some other exceptions. But your question isn't limited
>to online orders but goes to the issue of ordering directly from GW Micro in
>general. Our policy remains the same - GW Micro is not a huge company and we
>absolutely need our local dealers to extend our reach so we will take steps to
>encourage them.
>
>This is even a greater problem outside the U.S. in countries that don't speak
>English as their primary language. But English speaking countries still have
>requirements different from the U.S. For example, we cannot sell the payment
>plan version of Window-Eyes in the UK because their laws see this type of
>transaction as being a bank and violation of this carries a severe penalty.
>We wouldn't know this without dealer feedback. Some countries require hand
>delivery and training with each sale of Window-Eyes to an individual.
>Insurance plans which don't exist in the U.S. are used in many countries.
>
>I certainly understand that you, as a member of gw-info might not understand
>all of the issues that we see as a manufacturer and you might not understand
>the value of our dealers since you already use Window-Eyes. But to be
>effective we must consider not only our existing customers but future
>customers. We absolutely must support our non-US dealers to provide products,
>support and marketing. We cannot attend every international conference or
>visit local schools. We rarely visit international employers or software
>developers.
>
>One person mentioned that there are few Window-Eyes users in their country.
>If we take actions which will give you more WE users in your area, then we all
>win. If we take actions that discourage our local dealers I can absolutely
>guarantee that we will all lose. We need you to support your local GW Micro
>dealers.
>
>Regards,
>Dan
>
>-----Original Message-----
>From: Neville [mailto:[email protected]]
>Sent: Tuesday, January 10, 2012 6:28 PM
>To: Vaughan Dodd; GW Micro
>Subject: Re: online ordering from GW Micro
>
>Hi,
>
>Living in Australia, I also would be interested to hear a response from GW
>Micro on this subject.
>
>I usually deal direct with GW Micro because it is both cheaper and faster.
>The only time I dealt with a local dealer, the item had to go to the dealer
>first and then on to me with two lots of postage as well as their mark up.
>In fact, the cost of postage from the dealer was greater than that charged to
>send the item from the US to Australia.
>
>Neville.
>
>
>
>
>
>On 11/01/2012 6:39 AM, Vaughan Dodd wrote:
>> Hi all.
>>
>> I may have been a bit slow to notice this, but I have discovered that
>online ordering is now only available to people living in the United States.
>>
>> This is a backward step, as I have enjoyed a very positive
>> relationship
>with the sales and ordering people when I have placed orders for Window-eyes
>upgrades, smas etc. I do not wish to have to go through a dealer just because
>I want an SMA or replacement cd.
>>
>> Online ordering is as secure (or as unsecure) depending upon your
>viewpoint regardless of where one lives, and I have always enjoyed the direct
>ordering arrangements which have been part of the GW experience.
>>
>> Can online ordering be reinstated for overseas customers?
>>
>> We already accept that we pay extra for Window-Eyes by living outside
>> of
>the United States due to currency conversion, credit card charges etc. There
>is an extended wait time if cds ARE POSTED and having now to place orders
>through a dealer just adds to the purchaser's overheads. It is true: the
>actual price of Window-Eyes products as charged by GW cannot influence these
>other factors, and in the end, all that I am asking for is the same online
>access to purchasing as United States residents.
>>
>> Doug, Dan et al - Hope you can remove this restriction to overseas
>customers soon.
>>
>> Thanks.
>>
>>
>> Vaughan.
>>
>>
>>
>>
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