Bob, I don't have a Chase account, but did you try a "screen refresh"
using "Control-backslash" after invoking Compatibility Mode? I'm
guessing you probably did.
Craig
On 4/7/2013 5:59 PM, bob jutzi wrote:
Thanks a lot for notifying Chase and yes, Compatibility mode was one of
the first things I tried before emptying Temp files, resetting IE, and
finally doing a Refresh of Windows 8.
On 4/7/2013 5:35 PM, Bill Belew wrote:
Bob and other Chase dot com users,
I just spoke with an online tech support person at Chase, and she
asked me
to find the blue thing that looks like a page ripped in half to put
the site
in compatibility mode. I let her know that that was absurd to ask a
blind
person to look for a blue picture on the page. She then ask me to get a
sighted person to look at the screen and I let her know that there was no
sighted person around and that many blind folks would have the same
situation. She eventually told me to use the tools menu to turn on
compatibility mode, which I did. That had no affect on the page. I
could
still tab from link to link, but nothing else would read with the
arrows and
control shift a would not do anything to browse mode. They had already
received other reports of this problem and she said that she would
give the
web developers my feedback. She also wanted me to download firefox,
but I
don't want firefox on this computer and refused to do so. I can still
access my accounts via the Chase app on my iPhone, but I prefer to use
Internet Explorer 10 to do my banking.
Bill
-----Original Message-----
From: bob jutzi [mailto:[email protected]]
Sent: Sunday, April 07, 2013 2:00 PM
To: [email protected]
Subject: Re: Chase.com no longer working with Window-eyes and IE
What happens is I have Brose Mode available on the logon screen; however,
after clicking Login button, Window-eyes will speak the normal
"downloading
page" when arrowing up and down but I will eventually completely lose
Browse
Mode. Using the CTRL-Shift-A hotkey to turn it on only results in that
stupid System ding and no Browse Mode. At least Firefox will do the
job for
now, but still rather frustrating.
On 4/7/2013 4:55 PM, bob jutzi wrote:
OK, went through the verification stuff like normal but still no
browse mode after logging in on my desktop running Windows 8 and 8.1
of Window-eyes. No Browse Mode issues on my netbook running Windows 7
and Win-eyes 8.1. This makes no sense.
On 4/7/2013 4:37 PM, bob jutzi wrote:
It's been a few hours so will give it another shot.
On 4/7/2013 3:44 PM, Roger Behm AIS wrote:
Hi Bob,
I have a chase credit card account and use window-eyes 8.1 all the
time and it works just fine.
I just went online this afternoon to chase.com and logged in and
accessed my account just fine using Window-eyes 8.1 and xp internet
8 and tried it on my windows 7 ultimate with window-eyes 8.1 and it
works just fine.
Remember, if you delete your cookies, chase then makes you go
through a number of steps to authorize that computer to log in under
your users name and password, I find it frustrating that they make
you do that on every computer you use to access your account.
They claim for security, but if you delete your cookies, then you
must expect to do this authorization again!
Regards,
Roger Behm
At 02:06 PM 4/7/2013, bob jutzi wrote:
After whatever Chase did to their site this morning, brose mode no
longer works under IE10 and Windows 8. However, Firefox works with
no problem. Have already tried clearing Temp files, Resetting IE,
and just finished refreshing Windows 8. No clue.
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