Chase techy did say that Chase did a software upgrade last weekend. Prior to that I had no problem doing what I needed to do: manual downloads from 2 accounts using Intuit web format to my Quicken (2010) s/w.
Since this upgrade I can log on with no problem. The page that comes up disallows browse mode and I can only navigate by tabbing from link to link which takes 20 seconds or so to get to the next link. Hitting the Enter key or space bar may, or may not do anything. Attempts to enable browse mode are useless; no message that browse mode is unavailable. Coming in to m.chase.com works fine. Problem is that I find no way to download transactions. I can pay the bill but that's about it. Win 7, Dell quad 4 (sounds like a basketball term), 86X with more RAM than my computer center in the mid-70s could dream of having. I download to Quicken directly as I don't think Quicken/Intuit needs to see my stuff passing through plus having to fork out $9.95 a month for the priviledge. I use IE10. Tired of having to keep up with more than one browser (i.e. Firefox) which works, or doesn't according to the whims of the latest latest update. I fussed at Chase suggesting that they might have tested before upgrading and/or sent out a notice regarding changes. E.G. do I need Java to use the site? Mentioned that a number of WE users used their access and many on the list own credit cards -- and that I can move both of mine to some other bank. Asked them to send me a note or phone about my difficulties -- nothing but cricket chirps. --- On Fri, 4/12/13, bob jutzi <[email protected]> wrote: > From: bob jutzi <[email protected]> > Subject: Re: Chase.com no longer working with Window-eyes and IE > To: [email protected] > Date: Friday, April 12, 2013, 4:46 PM > m.chase.com does work with IE and > I've been able to use the standard > site with Firefox. > > On 4/12/2013 4:50 PM, Rick Jarvis wrote: > > Hello Rick here and I am having the same problems with > Chase banking. I > > have been using their web site with internet explorer > for many years > > with no problems at all. Now after I log in win > eyes slows down and I > > can only tab from link to link. I cannot get a > balance of my account or > > arrow around at all. Does anyone know if Chase is > going to fix this > > problem, or is it a win eyes problem. I had been > using their website > > with win eyes 8.1 and windows 8 for several weeks and > now in the past 2 > > weeks I am unable to use it. Thanks Rick > > On 4/8/2013 6:31 AM, Craig Werner wrote: > >> Don't we both mean "insert backslash?" > <smile> > >> > >> Craig > >> > >> On 4/7/2013 11:26 PM, net bat wrote: > >>> thats insert enter to refresh the browse mode. > i have to do this all the > >>> time after browse mode is turned back on. > >>> > >>> -----Original Message----- > >>> From: Craig Werner > >>> Sent: Sunday, April 07, 2013 3:07 PM > >>> To: GW Micro (List) > >>> Subject: Re: Chase.com no longer working with > Window-eyes and IE > >>> > >>> Bob, I don't have a Chase account, but did you > try a "screen refresh" > >>> using "Control-backslash" after invoking > Compatibility Mode? I'm > >>> guessing you probably did. > >>> > >>> Craig > >>> > >>> On 4/7/2013 5:59 PM, bob jutzi wrote: > >>>> Thanks a lot for notifying Chase and yes, > Compatibility mode was one of > >>>> the first things I tried before emptying > Temp files, resetting IE, and > >>>> finally doing a Refresh of Windows 8. > >>>> > >>>> On 4/7/2013 5:35 PM, Bill Belew wrote: > >>>>> Bob and other > Chase dot com users, > >>>>> > >>>>> I just spoke with an online tech > support person at Chase, and she > >>>>> asked me > >>>>> to find the blue thing that looks like > a page ripped in half to put > >>>>> the site > >>>>> in compatibility mode. I let her > know that that was absurd to ask a > >>>>> blind > >>>>> person to look for a blue picture on > the page. She then ask me to > >>>>> get a > >>>>> sighted person to look at the screen > and I let her know that there > >>>>> was no > >>>>> sighted person around and that many > blind folks would have the same > >>>>> situation. She eventually told me > to use the tools menu to turn on > >>>>> compatibility mode, which I did. > That had no affect on the page. I > >>>>> could > >>>>> still tab from link to link, but > nothing else would read with the > >>>>> arrows and > >>>>> control shift a would not do anything > to browse mode. They had > >>>>> already > >>>>> received other reports of this problem > and she said that she would > >>>>> give the > >>>>> web developers my feedback. She > also wanted me to download firefox, > >>>>> but I > >>>>> don't want firefox on this computer and > refused to do so. I can still > >>>>> access my accounts via the Chase app on > my iPhone, but I prefer to use > >>>>> Internet Explorer 10 to do my banking. > >>>>> > >>>>> Bill > >>>>> > >>>>> > >>>>> -----Original Message----- > >>>>> From: bob jutzi [mailto:[email protected]] > >>>>> Sent: Sunday, April 07, 2013 2:00 PM > >>>>> To: [email protected] > >>>>> Subject: Re: Chase.com no longer > working with Window-eyes and IE > >>>>> > >>>>> What happens is I have Brose Mode > available on the logon screen; > >>>>> however, > >>>>> after clicking Login button, > Window-eyes will speak the normal > >>>>> "downloading > >>>>> page" when arrowing up and down but I > will eventually completely lose > >>>>> Browse > >>>>> Mode. Using the CTRL-Shift-A > hotkey to turn it on only results in > >>>>> that > >>>>> stupid System ding and no Browse > Mode. At least Firefox will do the > >>>>> job for > >>>>> now, but still rather frustrating. > >>>>> > >>>>> On 4/7/2013 4:55 PM, bob jutzi wrote: > >>>>>> OK, went through the verification > stuff like normal but still no > >>>>>> browse mode after logging in on my > desktop running Windows 8 and 8.1 > >>>>>> of Window-eyes. No Browse > Mode issues on my netbook running > >>>>>> Windows 7 > >>>>>> and Win-eyes 8.1. This makes > no sense. > >>>>>> > >>>>>> > >>>>>> On 4/7/2013 4:37 PM, bob jutzi > wrote: > >>>>>>> It's been a few hours so will > give it another shot. > >>>>>>> On 4/7/2013 3:44 PM, Roger Behm > AIS wrote: > >>>>>>>> Hi Bob, > >>>>>>>> > >>>>>>>> I have a chase credit card > account and use window-eyes 8.1 all the > >>>>>>>> time and it works just > fine. > >>>>>>>> > >>>>>>>> I just went online this > afternoon to chase.com and logged in and > >>>>>>>> accessed my account just > fine using Window-eyes 8.1 and xp internet > >>>>>>>> 8 and tried it on my > windows 7 ultimate with window-eyes 8.1 and it > >>>>>>>> works just fine. > >>>>>>>> > >>>>>>>> Remember, if you delete > your cookies, chase then makes you go > >>>>>>>> through a number of steps > to authorize that computer to log in > >>>>>>>> under > >>>>>>>> your users name and > password, I find it frustrating that they make > >>>>>>>> you do that on every > computer you use to access your account. > >>>>>>>> > >>>>>>>> They claim for security, > but if you delete your cookies, then you > >>>>>>>> must expect to do this > authorization again! > >>>>>>>> > >>>>>>>> Regards, > >>>>>>>> Roger Behm > >>>>>>>> > >>>>>>>> > >>>>>>>> > >>>>>>>> At 02:06 PM 4/7/2013, bob > jutzi wrote: > >>>>>>>>> After whatever Chase > did to their site this morning, brose mode no > >>>>>>>>> longer works under IE10 > and Windows 8. However, Firefox works > >>>>>>>>> with > >>>>>>>>> no problem. Have > already tried clearing Temp files, Resetting IE, > >>>>>>>>> and just finished > refreshing Windows 8. No clue. > >>>>>>>>> If you reply to this > message it will be delivered to the original > >>>>>>>>> sender only. 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If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
