Sarah, I've only had my unit for something under a year, but it has not given me any trouble, at least in terms of physical problems. I think we'll soon see a firmware update but this has to do with fixes which many of us have asked for.
Others will have more to say if they had their units longer. Joe G. ----- Original Message ----- From: Sarah May <[email protected]> To: [email protected] Date: Friday, Oct 2, 2009 16:51:39 Subject: [GWN] need advice about the Braille Sense Plus > > > Hi Everyone! > > I am sad to say that my Braille Sense original is dying a slow death. I > haven't talked to any of the tech support people yet, but a friend of mine > who owns a BSP AND TEACHES PEOPLE HOW TO USE THEM WAS TRYING TO HELP ME > UPGRADE MY UNIT TO THE NEWEST FIRM WARE. I tried doing it online, and right > away my unit said that there was insufficient room in the flash disk. Then > when I tried to upgrade the unit off list, again right away the unit said > there was insufficient space in the flash disk. Then I tried to find out how > much room I had left in both the flash disk and CF CARD, AND IT WOULDN'T TELL > ME. Also too, when I'm in the word processor and I'm trying to save a > document it won't. I also tried to copy my address and schedule manager into > a file so I could save them to the compact flash card and it wouldn't happen. > I tried sinking them to the computer and they wouldn't do that either. > E-mail doesn't seem to be affected, but if I try in the web browser to save a > page to my favorites that won't happen either. I've only had this uoit for > three years and it should last longer than that. My friend, who was helping > me try to update my unit, said that my unit is probably corrupted and that it > would probably have to be re-formatted. > > I am very fortunate to have a special needs trust set up for me, and my aunt > who's well off set this up for me, and every year she puts some money in for > me, and I can use it for technology or anything that will help with my being > able to live independently. My parents are the trustees of the special needs > trust, so they are the ones that hold the strings of giving me the money or > not to be able to purchase the things I need. I told my Mom that my note > taker's dying. I've had trouble with this unit since day one. I really love > this product, but I've had to send it back so many times for all kinds of > repairs. I guess what I need from you guys is how reliable and durable have > your BSP UNITS BEEN? My Mom has seen how frustrated I've been with having to > send mz unit back so many times, so she's a bit relucltant to give me the > money to purchase another unit if I have to ship it back and forth so much, > on my expense, to have it fixed. I do pay for the PMA, BUT THAT DOESN'T > COVER THE SHIPPING COSTS. So if all of you could respond, who have BSP's, > and honestly tell me how reliable and durable your units are, and that you > haven't had to ship them back for repairs a lot, I'd really would appreciate > this. I know the units aren't perfect, but when I got my original, I only > had it for a month and a problem arose. So I don't know if I was just > unfortunate and had bad luck or what? I'd like to purchase the BSP, BECAUSE > I believe it'll be the best unit for me, but I need to know and be sure I'm > not going to have problems for quite a long time. > > Thanks for reading this and I look forward to your responses. > > Sarah > > Sarah M. E. May > > E-Mail: [email protected] > > > Advice From A Horse > > Take life's hurdles in stride. Loosen the reins; be free spirited. Keep the > burrs from under your saddle; carry your friends when they need it. Keep
