Hello Sarah, I know exactly how frustrated you must feel about your unresponsive note-taker. I have had my BSP just over two weeks. That isn't a long time at all, but so far, it has not really given me any problems. Many years ago I had a Braille Lite 2000 and still have it today. I only sent in that unit about four times to be repaired and changed the battery once, over a period of 11 years. Today, however, it doesn't work anymore; it probably would if I replaced the battery. But it was very reliable when I needed a note-taker. As for the BSP, I highly recommend it. I do have a few questions about the machine itself but other than that I'm pleased with it. I'm a university student and need something reliable, that won't shut down right in the middle of a lecture. Anyway, I'm rambling. I hope this information helps you. Please feel free to e-mail me off list if you would like any more information or assistance with your note-taker. Take care and all the best,
Nafisah. ---- Original Message ----- From: "Sarah May" <[email protected]> To: <[email protected]> Cc: <[email protected]> Sent: Friday, October 02, 2009 3:40 PM Subject: [GWN] need advice about the Braille Sense Plus > Hi Everyone! > > I am sad to say that my Braille Sense original is dying a slow death. I haven't talked to any of the tech support people yet, but a friend of mine who owns a BSP AND TEACHES PEOPLE HOW TO USE THEM WAS TRYING TO HELP ME UPGRADE MY UNIT TO THE NEWEST FIRM WARE. I tried doing it online, and right away my unit said that there was insufficient room in the flash disk. Then when I tried to upgrade the unit off list, again right away the unit said there was insufficient space in the flash disk. Then I tried to find out how much room I had left in both the flash disk and CF CARD, AND IT WOULDN'T TELL ME. Also too, when I'm in the word processor and I'm trying to save a document it won't. I also tried to copy my address and schedule manager into a file so I could save them to the compact flash card and it wouldn't happen. I tried sinking them to the computer and they wouldn't do that either. E-mail doesn't seem to be affected, but if I try in the web browser to save a page to my favorites that won't happen either. I've only had this uoit for three years and it should last longer than that. My friend, who was helping me try to update my unit, said that my unit is probably corrupted and that it would probably have to be re-formatted. > > I am very fortunate to have a special needs trust set up for me, and my aunt who's well off set this up for me, and every year she puts some money in for me, and I can use it for technology or anything that will help with my being able to live independently. My parents are the trustees of the special needs trust, so they are the ones that hold the strings of giving me the money or not to be able to purchase the things I need. I told my Mom that my note taker's dying. I've had trouble with this unit since day one. I really love this product, but I've had to send it back so many times for all kinds of repairs. I guess what I need from you guys is how reliable and durable have your BSP UNITS BEEN? My Mom has seen how frustrated I've been with having to send mz unit back so many times, so she's a bit relucltant to give me the money to purchase another unit if I have to ship it back and forth so much, on my expense, to have it fixed. I do pay for the PMA, BUT THAT DOESN'T COVER THE SHIPPING COSTS. So if all of you could respond, who have BSP's, and honestly tell me how reliable and durable your units are, and that you haven't had to ship them back for repairs a lot, I'd really would appreciate this. I know the units aren't perfect, but when I got my original, I only had it for a month and a problem arose. So I don't know if I was just unfortunate and had bad luck or what? I'd like to purchase the BSP, BECAUSE I believe it'll be the best unit for me, but I need to know and be sure I'm not going to have problems for quite a long time. > > Thanks for reading this and I look forward to your responses. > > Sarah > > Sarah M. E. May > > E-Mail: [email protected] > > > Advice From A Horse > > Take life's hurdles in stride. Loosen the reins; be free spirited. Keep the burrs from under your saddle; carry your friends when they need it. Keep >
