Crystal,
I've found support from gw to be excellent. When you call, you can
usually get someone live in support in just a few seconds and they are
very helpful.
I haven't had to send my units in much at all, but those rare times I
have, the turnaround has really been quite good.
If you have ever tried to contact Humanware via phone, you'll know
exactly what I mean after a quick call to gw.
Like any other business, gw does have their busy times, but I've found
them to be few and far between.
Don
On 6/26/2010 2:12 PM, Crystal French wrote:
Hello:
I'm still considering both the BrailleNote Apex and Braille Sense Plus.
I was able to spend several hours last week looking at the Apex, and
hope to do the same with the BSP in the near future.
I am impressed that Raul so actively participates on this list, getting
so much feedback from users.
I would also like to know what you think of GW Micro in terms of
customer care.
If you have to send a unit in for repair, are the turn around times
reasonable? Are you kept updated during the process?
As I've said, I see how swiftly Raul tries to answer questions posted
here, but if you have to contact tech support by phone or email, have
you found that to be responsive, too?
Thanks for any thoughts, and I appreciate everyone for answering my
plague of questions.
Crystal
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