Hello Crystal!
I sent in a Voice Sense to have a key fixed. I had it back in a week and a half! I needed a Window Eyes disk for Windows Seven 64 bit machines. I got that disk at least five days after ordering it! GW Micro has excellent customer support! They are very patient! Jim ----- Original Message ----- From: Crystal French To: [email protected] Sent: Saturday, June 26, 2010 3:12 PM Subject: [GWN] Customer Care ? Hello: I'm still considering both the BrailleNote Apex and Braille Sense Plus. I was able to spend several hours last week looking at the Apex, and hope to do the same with the BSP in the near future. I am impressed that Raul so actively participates on this list, getting so much feedback from users. I would also like to know what you think of GW Micro in terms of customer care. If you have to send a unit in for repair, are the turn around times reasonable? Are you kept updated during the process? As I've said, I see how swiftly Raul tries to answer questions posted here, but if you have to contact tech support by phone or email, have you found that to be responsive, too? Thanks for any thoughts, and I appreciate everyone for answering my plague of questions. Crystal If you wish to unsubscribe from this list, visit: http://www.gwmicro.com/listserv If you wish to unsubscribe from this list, visit: http://www.gwmicro.com/listserv
