Hi, Crystal, I can't speak about repairs because my BS 32 hasn't needed repair.
GW Micro is very good at responding to both e-mail and to telephone requests. Joe G. ----- Original Message ----- From: "Crystal French" <[email protected]> To: <[email protected]> Date: Saturday, Jun 26, 2010 17:08:53 Subject: [GWN] Customer Care his > > > > > Hello: > I'm still considering both the BrailleNote Apex and Braille Sense Plus. > > I was able to spend several hours last week looking at the Apex, and hope to > do the same with the BSP in the near future. > > I am impressed that Raul so actively participates on this list, getting so > much feedback from users. > > I would also like to know what you think of GW Micro in terms of customer > care. > > If you have to send a unit in for repair, are the turn around times > reasonable? Are you kept updated during the process? > > As I've said, I see how swiftly Raul tries to answer questions posted here, > but if you have to contact tech support by phone or email, have you found > that to be responsive, too? > > Thanks for any thoughts, and I appreciate everyone for answering my plague of > questions. > > Crystal > > If you wish to unsubscribe from this list, visit: > > http://www.gwmicro.com/listserv If you wish to unsubscribe from this list, visit: http://www.gwmicro.com/listserv
