Hi crystal, In my opinion, you can't go wrong with the BSP. Tech Support is absolutely great and has both answered and helped me several times. Also, the people in Sales have been very helpful in answering questions and returning phone calls. Even if you are not purchasing anything.
Good luck with your decision. Dotty C. ----- Original Message ----- From: "Crystal French" <[email protected]> To: <[email protected]> Date: Saturday, Jun 26, 2010 13:08:56 Subject: [GWN] Customer Care his > > > > > Hello: > I'm still considering both the BrailleNote Apex and Braille Sense Plus. > > I was able to spend several hours last week looking at the Apex, and hope to > do the same with the BSP in the near future. > > I am impressed that Raul so actively participates on this list, getting so > much feedback from users. > > I would also like to know what you think of GW Micro in terms of customer > care. > > If you have to send a unit in for repair, are the turn around times > reasonable? Are you kept updated during the process? > > As I've said, I see how swiftly Raul tries to answer questions posted here, > but if you have to contact tech support by phone or email, have you found > that to be responsive, too? > > Thanks for any thoughts, and I appreciate everyone for answering my plague of > questions. > > Crystal > > If you wish to unsubscribe from this list, visit: > > http://www.gwmicro.com/listserv If you wish to unsubscribe from this list, visit: http://www.gwmicro.com/listserv
