I can't give specific replies to every email because some of your questions can only be answered by HIMS. They have not given GW Micro specific answers to many of these issues because it is their choice to open this new office and operate it as they see fit.
Questions about warrantees however should be obvious. Manufactures are the ones who back warrantees - not distributors - so warrantees will continue to be honored as before. We don't have specific contact information for them but I'm sure they will do their best to make their presence known through email, web sites, etc. GW Micro is still providing support for a period of time so you can ask us questions tomorrow or next week but they will be taking on that role eventually. Unless you are in Indiana, you probably purchased your products from one of our dealers around the country. Those dealers may or may not continue to sell the HIMS products. That is a question I cannot answer, but it would be my guess that many will. This means that most of you will still have local support. But again, I cannot give any specific info about this because we are not part of that process. Thank you again for your kind words. Regards, Dan -----Original Message----- From: Stacey Robinson [mailto:[email protected]] Sent: Thursday, October 21, 2010 10:35 PM To: [email protected] Subject: Re: [GWN] Important Announcement Regarding GW Micro and HIMS Partnership I emailed sales and will probably hear from them tomorrow. I think they were closed by the time I sent the message. We'll find out in the coming days what's going on I guess. ----- Original Message ----- From: "Vicky Collins" <[email protected]> To: <[email protected]> Sent: Thursday, October 21, 2010 9:28 PM Subject: Re: [GWN] Important Announcement Regarding GW Micro and HIMS Partnership > Well, grin, guess I can't claim to know that, either. I know the > press release gave the GW sales email address for specific questions. > However, for now, anyway, I'm just going to hold off, as I imagine > more information will be forthcoming, although I don't know from where at this point. > > ----- Original Message ----- > From: Stacey Robinson <[email protected]> > To: <[email protected]> > Date: Thursday, Oct 21, 2010 22:18:47 > Subject: Re: [GWN] Important Announcement Regarding GW Micro and HIMS > Partnership > >> >> >> Vicky, >> I still wonder how existing sense note taker users will find hims >> contact info and purchase accessories? >> Will everyone recieve an email or phone call? >> Just wondered. >> ----- Original Message ----- >> From: "Vicky Collins" <[email protected]> >> To: <[email protected]> >> Sent: Thursday, October 21, 2010 8:54 PM >> Subject: Re: [GWN] Important Announcement Regarding GW Micro and HIMS >> Partnership >> >> >> > Ieatoo, was quite surprised about this development. Don't know if >> > I would have purchased the OnHand if I had known; but, on the other >> > hand, I wouldn't have expected anyone to make us aware of such >> > changes until the decisions had been finalized. As for whether or >> > not I'll keep my Sense note takers, guess I'll hold off on making >> > that decision for a bit. >> > But, >> > as with others, having the wonderful customer service and tech >> > support of GW Micro, most certainly figured into my buying and >> > selling process when it came to my note takers. Also, according to >> > this blind bargains post, guess this action wasn't totally >> > unexpected by everyone: >> > >> > http://www.blindbargains.com/m/bargains.php?m=5595 >> > >> > ----- Original Message ----- >> > From: Terri Pannett <[email protected]> >> > To: <[email protected]> >> > Date: Thursday, Oct 21, 2010 16:26:20 >> > Subject: Re: [GWN] Important Announcement Regarding GW Micro and >> > HIMS Partnership >> > >> >ar >> >ar >> >ar I'm shocked! I liked the tech support and list presence from GW >> >Micro. I ar hope the lists will continue under the new system. >> >ar >> >ar The good thing I see is we will be able to communicate directly >> >with HIMS ar about our needs and wants for the Sense products. >> >ar >> >ar I wonder where HIMS' new office will be located? >> >ar >> >ar Again, I like working with GW Micro very much and I will miss >> >their ar presence! >> >ar >> >ar Terri Amateur Radio call sign KF6CA. >> >ar >> >ar If you wish to unsubscribe from this list, visit: >> >ar >> >ar http://www.gwmicro.com/listserv >> > >> > If you wish to unsubscribe from this list, visit: >> > >> > http://www.gwmicro.com/listserv >> > >> >> If you wish to unsubscribe from this list, visit: >> >> http://www.gwmicro.com/listserv > > If you wish to unsubscribe from this list, visit: > > http://www.gwmicro.com/listserv > If you wish to unsubscribe from this list, visit: http://www.gwmicro.com/listserv If you wish to unsubscribe from this list, visit: http://www.gwmicro.com/listserv
