----- Original Message -----
From: "Alex" <[EMAIL PROTECTED]>
To: "'The Hardware List'" <[email protected]>
Sent: Tuesday, September 27, 2005 7:07 PM
Subject: RE: [H] Dell FP monitor
Having said that, when I first got it, I was extremely picky and went thru
2
rounds of LCD exchanges (for various reasons, bad pixels usually) via
phone
support. The 3rd LCD was pristine and only 1 bad sub-pixel noticeable in
the
bottom corner.
As a computer business I will not purchase flat panel monitors from my
supplier, ASI. I got one ViewSonic with a bad pixel. Naturally, ASI referred
me to ViewSonic. ViewSonic informed me that if there were not at least 5 bad
pixels it was considered within tolerances. Viewsonic refused to exchange
it. What if I had ordered this one for a customer? Just won't work!
Do any of you who are in business deal with a supplier who will exchange a
flat panel monitor that has one bad pixel? Do any of you who are in business
deal with a supplier who will cross ship you a NEW replacement for any item
you RMA?
In fact can any of you who buy at true wholesale purchase monitors,
printers, scanners, software etc. at a wholesale price that is anywhere
close to what the general public pays at the large stores? I surely can not!
The stores have a lots better exchange policy than I could get with my
supplier. When your store bought product goes bad within 30 days, just take
it back for an exchange. If I had bought it and sold it, I have to pay the
freight to return it if it is bad. Then I have to wait from 3 to 6 weeks for
a replacement which is often USED. It just does not pay for me to sell
anything outside of the computer case.
Chuck
