No but you don't have to sell to them either. I look at it this way, I
have to support that system and customer, if I sell a system and it's
not protected right then I am not doing the right thing. However, I have
sold system with no security what-so-ever and that one gal said the
system was not going to be connected to the Net - she was just going to
do books on it.
This wasn't the first time this happened to you was it? This is common
for me. Last time it was a gal - got her system cleaned up, called me up
asked about some AV - told me system was great. Calls two weeks later -
system has problems. Then she tells me it always had problems (ie fix me
for free) I then had to remind her (ie busted you lying bitch) that it
was fine. That's when the whole thing went South. She knew she wasn't
going to be able to bend me over and I don't care of I lose that client.
I don't care one little bit.
Thane Sherrington (S) wrote:
I always recommend people buy an AV (and I put NOD32 on all machines I
sell.) But I can't put a gun to their heads, so if they say they have
an AV, I have to let the system go. I cancel my 48 hour warranty in
this case, but I still get whiners who think I should "stand behind my
work" regardless of their actions.
This is more an issue with systems I repair than systems I sell. For
example, I had a guy in two months ago with 175 virus and 683 spyware.
He couldn't get on the net. I removed all the crap, fixed his TCP/IP
stack, and away he goes, refusing to have me install AV, because he has
one. Yesterday he calls - the same problem is back, and why won't we
fix it for free, since it's the same problem? I point out that it
worked for the last two months, and he agrees, and I point out that most
likely he has re-infected himself, so while the same symptoms are back,
it isn't the same problem. He freaks out and tells me he won't pay to
have the same problem fixed twice. I think I was in the right, but I'm
wondering what the general consensus would be on that.
T
--
Cheers,
joeuser (still looking for the 'any' key)
