If you don't make don't sign a release with terms, you easily can be
sued & loose. You should at least put down on paper what you do say &
have them sign that they have been advised of your terms.
Wayne Johnson wrote:
At 11:46 AM 12/1/2005, [EMAIL PROTECTED] typed:
you simply have it in writing and have them sign the statement that no
software or operating system work is under warranty.
I thought we were only talking about warranty on repairs & specifically
the software work that I perform & not the OS or apps. I don't charge at
all for questions that they might have since the only truly dumb
question is the question that is not asked. IMHO that's supporting the
OS but I will not be turned into a secretary & do their charts & graphs
or advertising etc. etc for them. I've had many clients want me to do
their office work since I can do it faster than most secretaries but I
won't do that at $500/hr. Well maybe at the price. ;-)
I surely don't intimidate customers by forcing them to sign any
statements. When I deliver a machine & set it up I make sure that I tell
them they can't break it beyond what I can repair but unless it's
hardware failure not due to negligence then it's NOT covered under
warranty. I only guarantee the hardware and any work that I do & nothing
more. Everything else is their responsibility & in this way I don't
cover viruses or malware or them just plain screwing up.
