Does the printer still show in network neighborhood? Perhaps the master browser got reset in the power outage?
Self test still works from the printer so we know nothing got damaged in the power outage? -- JRS [email protected] Facts do not cease to exist just because they are ignored. On Oct 8, 2011, at 6:04 AM, DSinc wrote: > Does anyone on this list have experience with Brother laser printers? > > I feel the need to play '20 questions.' I seem to be caught between > Brother Tech Support and Microsoft. I am very confused about why! > > Situation: Had a power outage at 0800 Friday morning. Power came > back on at ~0815. My UPS handled all clients. The Printer was NOT on > a UPS (due to comments here and by APC - high in-rush currents). > None of my clients can print to this printer.......... > The client Print Spooler shows a print failure of "Printer Busy or Error" > whenever I try to print a Test Page or doc from any/all clients. > > I am considering a Factory Reset of the printer (HL-5370DW). > > I am considering a F/W update to the printer, BUT, ........... > I do NOT know what this update will update. > The Printer reports a ROM version of 1.18. > The print server in the printer (NC-6800h) displays f/w v1.04. > > My magic wand, light saber, and, bag of printer experience are empty! > Thanks, > Duncan >
