I second Carl's points. Having someone from Heroku present and responding to queries really makes the difference for some of us.
On Thu, Jun 25, 2009 at 7:56 AM, Carl Fyffe <[email protected]> wrote: > > Honestly, it would just be cool if you had someone from Heroku that > checked the support group on a regular basis. It seems like questions > go unanswered from time to time. I know you guys are young and small, > but a dedicated person watching the forums and mailing lists would be > great. Someone that could answer the easy questions on their own but > has direct access to you guys for the more difficult questions. > > On Wed, Jun 24, 2009 at 7:27 PM, Morten Bagai<[email protected]> wrote: > > > > Hey there, > > > > I made that settings change for the group, and also nuked some of > > recent spam. Sorry about the inconvenience. On a related note, we're > > very interested in how we can make the support/community experience > > better for you guys. > > > > One of the actions I'm considering is moving the Heroku discussion > > forum to our Zendesk support system at support.heroku.com. It has a > > decent forums feature, which you can check out here: > http://support.heroku.com/forums/51588/entries > > . If you have any feedback on that I'd love to hear about it. > > > > Best, > > > > Morten > > > > On Jun 24, 2009, at 8:18 AM, ladyfox14 wrote: > > > >> > >> I second that. > >> > >> It would also be nice if groups.google.com had a spam button that > >> could only be used for registered users. > >> > >> Or is it possible for heroku to set up a forum on their main page? > >> > >> On Jun 23, 9:12 am, Trevor Turk <[email protected]> wrote: > >>> I've read elsewhere that setting the "first post by a user must be > >>> approved by a moderator" thingy in Google Groups can really help with > >>> spam... > >> > > > > > > > > > > > > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/heroku?hl=en -~----------~----~----~----~------~----~------~--~---
