Hi Brian, At 13:15 03-03-2012, Brian E Carpenter wrote:
A couple of days ago I had no IP connectivity at home. The conversation with the ISP help desk responder included her asking me which model of D-Link I have, and talking me through its menus. Of course I'd done all that before I called, but it struck me as ridiculous that any help desk would ask a domestic customer to do that. It will only be worse for real homenets.
The alternative is for the help desk to say that the D-Link faulty. The residential customer might be advised to get an ISP-approved device. "The customer may of course also choose to move to a new ISP". :-)
I'll +1 a discussion about operations and management. Regards, -sm _______________________________________________ homenet mailing list [email protected] https://www.ietf.org/mailman/listinfo/homenet
