+1 -- David Harrington Director, Transport Area Internet Engineering Task Force (IETF) [email protected] +1-603-828-1401
On 3/3/12 11:15 PM, "SM" <[email protected]> wrote: >Hi Brian, >At 13:15 03-03-2012, Brian E Carpenter wrote: >>A couple of days ago I had no IP connectivity at home. The conversation >>with the ISP help desk responder included her asking me which model >>of D-Link I have, and talking me through its menus. Of course I'd >>done all that before I called, but it struck me as ridiculous that >>any help desk would ask a domestic customer to do that. It will only >>be worse for real homenets. > >The alternative is for the help desk to say that the D-Link >faulty. The residential customer might be advised to get an >ISP-approved device. "The customer may of course also choose to move >to a new ISP". :-) > >I'll +1 a discussion about operations and management. > >Regards, >-sm > > > >_______________________________________________ >homenet mailing list >[email protected] >https://www.ietf.org/mailman/listinfo/homenet _______________________________________________ homenet mailing list [email protected] https://www.ietf.org/mailman/listinfo/homenet
