On 03/03/2012 22:15, Brian E Carpenter wrote:
> On 2012-03-03 19:56, Mark Townsley wrote:
>>
>> Paris is coming soon, and we want to use the time effectively. Ray and I
>> have asked the homearch document design team to identify areas in the
>> homenet architecture document that need discussion time to finish up by
>> end of next week.
>
> I noticed that there is no section discussing operations and management
> as a topic on its own. It seems to me that this is needed, even if what
> it says is that the architecture must ensure that manual operations and
> management are either not needed at all, or are absolutely minimal,
Minimal looks like a problem to me. If the user gets the device, configures
it and then has a problem X months later, he is likely to have forgotten
that he had to change something in the settings in order to make it work.
If he then tries to fix a problem with a "reset to factory defaults", the
device will never work again.
> or are remotely accessible to specialists.
How can this be arranged? My CPE has remote access to the config i/f but
I obviously don't want this to be open to the world, so I put a password
on it and can fix things even if I'm away from home (assuming that there
is basic connectivity). I wouldn't mind giving a password to my ISP
in order to have them help me to support it but then the p/w should be
unique. That creates a problem on their end, as they'd have to maintain
a DB with password of all CPE's of their 1 million customers. One p/w
for all devices isn't a good idea either.
> A couple of days ago I had no IP connectivity at home. The conversation
> with the ISP help desk responder included her asking me which model
> of D-Link I have, and talking me through its menus. Of course I'd
> done all that before I called, but it struck me as ridiculous that
> any help desk would ask a domestic customer to do that. It will only
> be worse for real homenets.
I don't think the average user will actually check the configuration
menus before calling the helpdesk. Besides that, if you have no
connectivity, what else can one do but check the configuration over the
phone? My experience with friends and family with computer problems
is that they always claim that "they didn't touch a thing" but
in practice, they often did, so checking the config of the device is
an useful thing to do.
Henk
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Henk Uijterwaal Email: henk(at)uijterwaal.nl
http://www.uijterwaal.nl
Phone: +31.6.55861746
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There appears to have been a collective retreat from reality that day.
(John Glanfield, on an engineering project)
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