I have had quite a bit of experience with HP technical support. Sadly, I have never once been impressed. I have not been impressed with the call in technical support or our local representative. The people on the phone aren't much help, and the rep that services HP DesignJet printers in our region is rude and expensive. He told me once "You're going to have to let me fix it because I'm the only one within 6 hours of here that can, you don't have any other choices." When I asked if there was any time that he was scheduled to come down to Pullman from Spokane to work on any other printers for the University or any of the other large companies around here, he said that he couldn't give out that information due to privacy reasons. I really do like the DesignJet 500 but I can't stand HP support.
Tyler J Zollinger Marketing Assistant Decagon Devices, Inc. 2365 NE Hopkins Court Pullman, WA 99163 1-800-755-2751 Fax: (509) 332-5158 [EMAIL PROTECTED] From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of john dean Sent: Saturday, August 04, 2007 11:40 AM To: [email protected] Subject: [HPDesignJet_Printers] HP Tech Support What have you guys experienced in regard to HP tech support on large format inkjet printers? I'm researching all this and much of what I have heard is not encouraging. I've also heard about a lot more mechanical falures due do substandard parts than with Epson machines. Is that accurate? These two issues are my biggest concerns. The features I want are all there, what I worry about is durability and good tech support if I need it. john
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