I read quite a few good reports on HP support when the DJ 130s were new and hot. I don't think it has to do with how much you spend, I think it has to do with HP having a culture of not supporting customers on older equipment. Very short sighted of them, of course.
On Aug 24, 2007, at 11:40 AM, djohnanderson wrote: > My experience with HP Tech support has almost always been a big > disapointment. Most of > the time I know more than they do. > > However, I recently bought a Z3100 and support for it is fabulous. > I suspect that your > support experience may be dependent on how much your product costs. > > --- In [email protected], "john dean" > <[EMAIL PROTECTED]> wrote: >> >> What have you guys experienced in regard to HP tech support on large >> format inkjet printers? I'm researching all this and much of what I >> have heard is not encouraging. I've also heard about a lot more >> mechanical falures due do substandard parts than with Epson machines. >> Is that accurate? These two issues are my biggest concerns. The >> features I want are all there, what I worry about is durability and >> good tech support if I need it. >> >> john >> > Website: http://groups.yahoo.com/group/HPDesignJet_Printers Post message: [email protected] Subscribe: [EMAIL PROTECTED] Unsubscribe: [EMAIL PROTECTED] List owner: [EMAIL PROTECTED] Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/HPDesignJet_Printers/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/HPDesignJet_Printers/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
