This is the story I hear over and over from people who I trust. People who have used all the printers for many years. Yes we all have our complaints about Epson, especially me. However, one of my 44" has been in weekely if not daily operation for 6 years another for 4 years, and two 24" for 7 years. They work like new. I do this for a living and I've never had Epson over here once. I have had good support on the phone. With the 10K they would do anything I wanted them to do immediately. That was very impressive. However with Epson and most of these companies once you are out of warranty you are in for big service bills usually and they would prefer you just replace the machines. But the repair people are usualy very competient here in Atlanta if you can afford it.
I do belive the Z3100 is the most innovative machine out there and that the design, precision, and thought that went into it is first class. What scares me is the actual production of these things once they are on the assembly line, the quality control, and like everyone says, support if more than suspect. I'm keeping an open mind though for the next month or so. John --- In [email protected], "Tyler Zollinger" <[EMAIL PROTECTED]> wrote: > > I have had quite a bit of experience with HP technical support. Sadly, I > have never once been impressed. I have not been impressed with the call in > technical support or our local representative. The people on the phone > aren't much help, and the rep that services HP DesignJet printers in our > region is rude and expensive. He told me once "You're going to have to let > me fix it because I'm the only one within 6 hours of here that can, you > don't have any other choices." When I asked if there was any time that he > was scheduled to come down to Pullman from Spokane to work on any other > printers for the University or any of the other large companies around here, > he said that he couldn't give out that information due to privacy reasons. I > really do like the DesignJet 500 but I can't stand HP support. > > > > Tyler J Zollinger > > Marketing Assistant > > Decagon Devices, Inc. > > 2365 NE Hopkins Court > > Pullman, WA 99163 > > > > 1-800-755-2751 > > Fax: (509) 332-5158 > > [EMAIL PROTECTED] > > > > From: [email protected] > [mailto:[EMAIL PROTECTED] On Behalf Of john dean > Sent: Saturday, August 04, 2007 11:40 AM > To: [email protected] > Subject: [HPDesignJet_Printers] HP Tech Support > > > > What have you guys experienced in regard to HP tech support on large > format inkjet printers? I'm researching all this and much of what I > have heard is not encouraging. I've also heard about a lot more > mechanical falures due do substandard parts than with Epson machines. > Is that accurate? These two issues are my biggest concerns. The > features I want are all there, what I worry about is durability and > good tech support if I need it. > > john > Website: http://groups.yahoo.com/group/HPDesignJet_Printers Post message: [email protected] Subscribe: [EMAIL PROTECTED] Unsubscribe: [EMAIL PROTECTED] List owner: [EMAIL PROTECTED] Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/HPDesignJet_Printers/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/HPDesignJet_Printers/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
