--- In [email protected], "Marcia Jacob" 
<[EMAIL PROTECTED]> wrote:
>
> It does not appear to be stuck. The carriage head is sitting in its 
spot
> over the printheads. You can move the carriage head, which seems a 
bit
> odd.

The printheads are within the carriage... but anyway.

You have a rollfeed/cutter? If so, remove the cutter and try booting 
again, many scan axis shutdowns on the small designjets are cutter 
related.
Either the cutter is not seated correctly, or the output seperators 
block the cutter.
The first can be fixed pretty easily, just reseat it and check if its 
easily movable.

Otherwise block the door sensor (a small 15mm long slot at the upper 
right of the device) by inserting a stip of paer and watch against 
what the carriage is bumping.

Also, if the carriage is freely moveable, the service station might 
by faulty. There is a small black piece of plastic between the 
service station and the print platen that produdes to open the 
shutter on the carriage.
It runs back and forth on some sort of yellow platics rail, check if 
it's movable, it's only hold in by a spring, so no harm in pulling it 
out manually.


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