"Howard Rifkind" <[EMAIL PROTECTED]> wrote in message news:<[EMAIL PROTECTED]>... > When I'm in a bind and need a quick sound answer, this is the place to come since the IBM support center will not talk to you about how to do problems and sending ETR's out on IBM Link some time takes a 24 hour turn around time.
That is not true. There is a Q&A queue based out of Toronto where they deal with "how-to-do" questions, and non-defect issues. It would be nice if people would not overload the defect queues with "how-to-do" questions and instead subscribed to the Q&A service. We get way too many calls that overload our L2 people asking questions about how things work, how do I do this, what does this section in the manual mean, etc - instead of presenting questions about real defects, which is what our teams are intended to work on. Thanks, Mark Thomen Catalog/IDCAMS/VSAM Development ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
