On 13 Jul 2010 08:11:48 -0700, [email protected] (Ken Porowski) wrote: >Now, I'll sit back and enjoy the debate on the question if an 'operator error' >counts as a 'glitch'. > >For the opening shot in this, I'd argue: yes. While no system can ever be >totally idiot proof, human intervention can be counted on as a failure mode. >Besides, it should have taken more than one idiot to do the job. :-)
Humans are an important part of any system. The more critical the system, the more important it is to include accounting for human frailties as part of the design. One example of such failure is "fixing" the password problem by requiring that users have unique, hard to memorize passwords - in a world where it's not uncommon to have hundreds of passwords. Then require that they change the passwords frequently and never write them down. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
