Sounds more like a CE than an operator to me (storage system).  I wonder if it 
was anything like the outage we had: Be careful if you have a z10 w/8Gb ficon 
cards directly attached to DS8000s, if the DS8000s FICON cards microcode is 
re-loaded (like during a microcode upgrade) they will fall back to 1Gb speeds 
(which the z10 8Gb cards don't support), and the re-negotiation of the speeds 
fails.  The result is not pretty.

>>> Ken Porowski <[email protected]> 7/13/2010 11:10 AM >>>
It would be nice to know what the 'instability' was and the recovery procedure 
used and why it took 7 hours to recover.
I doubt we will ever know the facts.

Ken 

-----Original Message-----
Hal Merritt

Based on a follow-up item:
http://www.computerworld.com/s/article/9179121/IBM_takes_blame_for_massive_bank_system_failure
 

The short answer is: yes. It was an operator error. 

Now, I'll sit back and enjoy the debate on the question if an 'operator error' 
counts as a 'glitch'. 

For the opening shot in this, I'd argue: yes. While no system can ever be 
totally idiot proof, human intervention can be counted on as a failure mode.  
Besides, it should have taken more than one idiot to do the job. :-)   



-----Original Message-----
Mark T. Regan

http://business 
Just FYI, there's a news article on this subject at 

http://business.asiaone.com/Business/News/Story/A1Story20100709-226140.html 
Thanks,

Mark Regan 

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