Brian, Yep the India support get back to you doesn't set well with me as a vendor. We get back to our customers ASAP. Also want to add, don't expect the Support to know anything. Been on the phone with a certain ISP and had to tell them how to shoot the problem.
Regards, Scott Sent from my iPad On Dec 31, 2011, at 9:19 PM, Brian Westerman <[email protected]> wrote: > I 100% agree. Having been a systems programmer for most of my life, I'm used > to the 24x7 mode of support. A lot of vendors are not. Or even worse, have > a support number in India that will "page" someone, to get back to you. > > Brian > > On Sat, 31 Dec 2011 17:57:44 -0500, Shmuel Metz (Seymour J.) > <[email protected]> wrote: > >> In <[email protected]>, on >> 12/29/2011 >> at 08:29 PM, Brian Westerman <[email protected]> said: >> >>> The one thing I do know is that vendors have the right to protect >>> their software and as long as it's reasonable protection, I don't see >>> why a site would complain about it. >> >> What do you mean by reasonable protection? From a customer >> perspective, it's not reasonable if it interferes with anything that's >> permitted by the license. That's why it's important for a vendor to >> consider failure modes and to have 24x366 coverage if he's going to >> use any sort of license-key mechanism. >> >> -- >> Shmuel (Seymour J.) Metz, SysProg and JOAT >> ISO position; see <http://patriot.net/~shmuel/resume/brief.html> >> We don't care. We don't have to care, we're Congress. >> (S877: The Shut up and Eat Your spam act of 2003) >> >> ---------------------------------------------------------------------- >> For IBM-MAIN subscribe / signoff / archive access instructions, >> send email to [email protected] with the message: INFO IBM-MAIN > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
