On Sun, 2012-01-01 at 12:23 -0500, Scott Ford wrote: > Brian, > Yep the India support get back to you doesn't set well with me as a vendor. > We get back to our customers ASAP. Also want to add, don't expect the > Support to know anything. Been on the phone with a certain ISP and had > to tell them how to shoot the problem. > > Regards, > Scott > > Sent from my iPad >
Not just India, per se. It's the vendor, regardless of country. We in z/OS support, for some reason, are tasked with a distributed application, which replaced a z/OS application. It runs on a Tomcat server on Linux, and a Windows server. It uses Oracle as some sort of "index" for data files kept on a NAS box. They also support the application using MS SQL. We want to convert from Tomcat/Linux with Oracle to Tomcat/Windows with MS SQL (I don't know why). The vendor DOES NOT KNOW HOW TO DO THIS! They are asking us for things like the Oracle schema ( or maybe its the data: 3 Terabytes). WHAT??? It's __their__ schema. They don't know how to copy the data in the Oracle database into an MS SQL database. I'm not really in this discussion, so maybe I'm missing something. And don't intend to try getting into, because our DBAs are now outsourced. I really don't want to bother with that headache of talking to the US reps of a Dutch company to tell an outsourced DBA what needs to be done. Oh, my. I'm would be homicidal in about 5 minutes. I don't suffer fools gladly. -- John McKown Maranatha! <>< ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
