In <[EMAIL PROTECTED]>, on 03/13/2006
at 04:02 PM, "Patrick O'Keefe" <[EMAIL PROTECTED]> said:
>I've seen MVS system programmers install a product and then never
>apply maintenance because they cared nothing about the product.
>(They felt it was not their dog even after claiming ownership.)
That, of course, is inexcusable.
>On the other hand (or foot) I would say that asking for assistance
>after hosing over maintenance (as with any other problem) is fine
>after doing an appropriate amount of homework.
The time to do the homework was prior to taking over the maintenance.
At a minimum the cleanup should be charged to their budget.
>And if corporate politics dictate that inexperienced users do their
>own SMP work,
Then the inexperienced users should realize that they are
inexperienced and ask for assistance in putting proper procedures in
place before they do anything else.
>it's to everyone's benefit that the experienced SMP users lend them
>a helping hand.
At the outset. But if they ignore what the experienced SMP users told
them then they should clean up their own mess.
--
Shmuel (Seymour J.) Metz, SysProg and JOAT
ISO position; see <http://patriot.net/~shmuel/resume/brief.html>
We don't care. We don't have to care, we're Congress.
(S877: The Shut up and Eat Your spam act of 2003)
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