Mark Post writes: >And this [IBM's Linux support services] >sounds like the type of support you have available from Novell and >Red Hat. The difference being you're not calling the IBM Support Center, >but rather the group of people that actually produced the distribution >you're running.
I'm going to disagree slightly, respectfully. In my experience IBM recommends purchasing Novell or Red Hat support at some level (or will price that into a support agreement). Not much disagreement there. IBM thinks it's a good idea that Linux distributors get revenue in return for the good work that they do. But many customers value the IBM battle-tested support process and the fact that Level 3 consists of IBM's Linux developers (in Germany and elsewhere) who make most of the System z-related contributions to the Linux kernel. The general and attractive point is that customers get to shop around and find the Linux support package that fits their needs. Sometimes that support package involves two support providers, one from the hardware company and one from the distributor. By the way, IBM isn't publishing any System z OCO (binary)-only Linux drivers and hasn't for a while now, to my knowledge. - - - - - Timothy Sipples IBM Consulting Enterprise Software Architect Specializing in Software Architectures Related to System z Based in Tokyo, Serving IBM Japan and IBM Asia-Pacific E-Mail: [EMAIL PROTECTED] ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
