Come on Ted; we are talking about CA here (remember, the good guys). I do not believe we have ever charged for how-to questions, recommendations or to obtain solutions to defects for any of your licensed mainframe products. I know the CA-1 techs PREFER to get "how-to" questions and give recommendations then to help solve "I think I did the wrong thing" problems later on.
Russell Witt CA-1 Level-2 Support Manager -----Original Message----- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] Behalf Of Ted MacNEIL Sent: Wednesday, January 31, 2007 2:22 AM To: [email protected] Subject: Re: CA web site >Why are you afraid to call the helpdesk? They are there for support, how-to questions, recommendations, and of course, defects. Since when? I thought they were there to intercept complaints and stop the pesky customers from bothering the technicians! Some even charge for 'how to'. - Too busy driving to stop for gas! ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
