On Jan 31, 2007, at 2:22 AM, Ted MacNEIL wrote:

Why are you afraid to call the helpdesk? They are there for support, how-to questions, recommendations, and of course, defects.

Since when?
I thought they were there to intercept complaints and stop the pesky customers from bothering the technicians!
Some even charge for 'how to'.

Imagine having to hear BYPASS((holdsystem,id,error ...) and pay for it?

Ed

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