I have opened perhaps 5 PMRs with IBM so far this year reporting failure of RECEIVE ORDER to process an order before the default 120 minute timeout occurs. Each time, IBM SMP/E support has been very helpful in getting the Boulder folks to fix their latest problem.
I've also opened maybe 2 PMRs this year against ShopzSeries, which were also resolved once support was engaged by my report of the problem. Every RECEIVE ORDER I place is CONTENT(ALL). I see no reason to ever specify anything other than CONTENT(ALL) - since DASD is cheap these days. Each order thus includes the following: 1) all PTFs since my last order, 2) refresh of all sourceids for all PTFs already in the Global zone, and 3) all HOLDDATA Since every order is CONTENT(ALL), each order is not that big. Using this strategy, it's essential to run APPLYs using sourceids such as RSU* or selected PUTs (current-1, or -2, or -3, etc). When I have problems with ShopzSeries orders, I report them using ShopzSeries instructions (under the Customer Service button), which say to open a PMR against component SHOPZSERIES, which then gives you a prompt to distinguish between "Service only" problems, and all other problems. My most recent PMR against RECEIVE ORDER (comp id 566894901) was opened 5/22/2007, and my most recent PMR against ShopzSeries (which resolved to comp id ZGEN00000) was opened 5/23/2007. Once problems are reported, they get resolved within a few hours, usually, in my experience. Brian On Mon, 4 Jun 2007 08:41:17 -0500, Mark Zelden wrote: > >Good information Brian, but that didn't really answer my question. I am >trying to find out if others are having similar delays and how often. > >Should I have reported a problem Friday (and the last few times)? >What are the parameters that indicate a problem as opposed to just >being a little slow? How long should it take to just get HOLDDATA? >A single PTF or a few PTFs? A bigger order similar to CBPDO like >CONTENT(ALL)? > >Bob said his DB2 maintenance ordered via ShopZ took a long time. >So does SMP/E use the same servers to build orders as ShopZ? > >Regards, > >Mark >-- >Mark Zelden ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
