Brian, I do plan on opening problems in the future based on the information you gave before. But my job I submitted late yesterday afternoon for CONTENT(ALL) actually completed in about 90 minutes. This was a surprise since yesterday was a "new RSU/PUT levels are now available" email day - which was my first suspect a month ago - which was also the first time my job went past the 120 minutes wait time and ended.
But you (nor anyone else, particularly someone from IBM) never answered an importance question from an earlier post of mine: What is considered a problem? Anything that goes past the default wait time? There is an easy fix for that... change the default (either IBM or user). IBM is famous for bad defaults anyway. :-) Seriously, without some sort of documented or written expectation for turnaround time - even informally like a SHARE presentation or this list, how do I know when to report a problem. After 15 minutes? 30? 2 hours? 4 hours? That is what prompted my initial post. So I guess we can all choose our own time limit to consider it a problem. You've chosen 2 hours, which sounds reasonable, so I will do the same moving forward. But I certainly won't be surprised if it takes longer on days after a new RSU/PUT level becomes available. Mark -- Mark Zelden Sr. Software and Systems Architect - z/OS Team Lead Zurich North America / Farmers Insurance Group: G-ITO mailto:[EMAIL PROTECTED] z/OS and OS390 expert at http://searchDataCenter.com/ateExperts/ Systems Programming expert at http://expertanswercenter.techtarget.com/ Mark's MVS Utilities: http://home.flash.net/~mzelden/mvsutil.html On Wed, 6 Jun 2007 12:52:40 -0500, Brian Peterson <[EMAIL PROTECTED]> wrote: >I opened a problem this morning regarding my RECEIVE ORDER timeout from >last night (against component 566894901) for the following failure: > >GIM69147W SMP/E WAITED 120 MINUTES BUT ORDER ORD00009 IS NOT > READY FOR DOWNLOAD FROM THE SERVER AT > https://eccgw01.boulder.ibm.com/services/projects/ecc/ws. > IT WILL BE AT LEAST 5 MINUTES BEFORE THE ORDER IS > READY. > >The response was that my order took 2 hours 26 minutes to process, and that >one other customer who reported a problem their order took just over 2 hours >to process. Finally, they said there happened to be a fair number large of >orders yesterday. > >From this, I conclude the following.... Just like many areas of my IT >organization, problems which are not reported simply do not exist. I'd be very >surprised if "noise" from IBM-MAIN had anything to do with it. Again, I'd advise >everyone to report these problems to IBM. It benefits ALL of us if IBM fixes >capacity problems with the servers involved with RECEIVE ORDER, but IBM >absolutely won't if customers are "satisfied" with current results. Why should >they fix the problem if no-one is complaining?. > >Brian > >On Wed, 6 Jun 2007 10:25:27 -0500, Mark Zelden wrote: > >> >>Well... maybe the noise here got someone's attention. Things look good >>today (so far anyway). >> >>Mark ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
