As a member of the Candle Omegamon CICS team, I visited IBM Hursley involved
with CICS 3.0/3.1 interfaces. It took us hours to gat across the concept
that a monitoring product has to show what is happening behind the API
interfaces. We finally did, and 3.1 came out with more exits.

 

The problem is that the developers do not see the user side of the issues,
and it the user's responsibility to explain, not IBM's to perceive.

 

 


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