> -----Original Message-----
> From: IBM Mainframe Discussion List On Behalf Of Robert Justice
>
> from ibmlink web site
>
> Voice Support alternative for SoftwareXcel customers
>
> 14 November 2007
>
> An emergency process has been instituted for customers with
> an active contract for SoftwareXcel basic edition or
> SoftwareXcel enterprise edition when IBMLink or an IBMLink
> function is unavailable. Customers with a high impact
> question can call 1-800-IBM-Serv (1-800-426-7378) for support
> during the time of the outage.
Gee, that looks like the same number that's been available for that
purpose for the past decade or so..... I wonder if anybody at IBMLink
realizes that wheel has already been invented.
-jc-
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